BEST WESTERN PLUS LAKE DALLAS INN & SUITES

4.0 / 5

•

305 SWISHER ROAD, LAKE DALLAS, 75065-2325

Reviews from Guests

4.0/5

401

Reviews

from real guests

Fearless66204586776

One thing which i noticed was Ms Maria the breakfast attendant who went above and beyond in serving the customer with a big smile. She made sure every guest was attended and check did they get everything in the breakfast

163charlic

I waited four weeks before posting this review in hopes that BW Lake Dallas would resolve a very serious billing issue, but unfortunately that never happened. I booked rooms for a group attending a nearby conference, but our plans changed and the reservations were canceled. Despite this, I was still charged for EIGHT rooms totaling approximately $1,500. What is most frustrating is that the hotel called ahead of time to confirm the reservations, and during that call I clearly stated that the reservations had been canceled. Even after that confirmation, my card was still charged. I attempted to resolve this directly with the hotel and even offered to compromise by paying for half of the rooms, but after one brief email response, communication stopped completely. The manager, Rushi Patel, never even bothered to call me and have a conversation despite my requests. I attend a conference near this hotel every year, and many of my associates normally stay here as well. Based on this experience, I cannot recommend this hotel and will be encouraging others in our group to stay elsewhere.

lamelles2025

Be careful using this hotel’s website to book a room! I booked one on their site on May 10, 2026 for May 20, 2026 to attend my granddaughter’s graduation. I called them on May 20th to see if we could get an early check in as we were traveling and were ahead of schedule. After calling 3 times with no one answering I finally got through. I was told they could not find my reservation. I had the confirmation number they sent me but still couldn’t find the reservation. I had to spell my name 3 times to the clerk and repeated the confirmation number as well and still they could not find the reservation. They told me they were full and to find another hotel. We did find a hotel at the last minute. Funny, they called during the graduation to say they found the reservation and they had a room! Very frustrating after traveling all day. Would NEVER recommend this hotel if that’s how they do business!

Facilities Details

Free Parking

Free Wifi

Fitness Center

Fishing

RV, bus, truck parking

Vending machine

Express Check-in/Check-out

Meeting stationery

Accessible route to the registration desk

Wired Internet

Accessible public restrooms

Assistive listening devices provided for meetings

Newspapers

Elevator

Baggage Storage

Convenience Store (on site)

Business Center

24-Hour Front Desk

Smoke-free property

Laundry

Computer station

ATM on site

Outdoor Pool

Safe

Free Parking

Free Wifi

Fitness Center

Fishing

RV, bus, truck parking

Vending machine

Express Check-in/Check-out

Meeting stationery

Accessible route to the registration desk

Wired Internet

Accessible public restrooms

Assistive listening devices provided for meetings

Newspapers

Elevator

Baggage Storage

Convenience Store (on site)

Business Center

24-Hour Front Desk

Smoke-free property

Laundry

Computer station

ATM on site

Outdoor Pool

Safe

8 Available Room Types

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub

Non-smoking

Carpeted

Adjustable height hand-held shower wand

Close-caption TV

Laptop workspace

Air Conditioning

Bar

Blackout curtains

Refrigerator

Bathtub or Shower

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Desk

Towels

Shower

Sleep comfort items

Roll-in shower

Lowered electrical outlet

Accessible toilet

Interconnecting Room(s) Available

Visual alarm

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Microwave

Suite, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

Non-smoking

Carpeted

Adjustable height hand-held shower wand

Close-caption TV

Laptop workspace

Air Conditioning

Bar

Blackout curtains

Refrigerator

Bathtub or Shower

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Desk

Towels

Shower

Sleep comfort items

Roll-in shower

Lowered electrical outlet

Interconnecting Room(s) Available

Visual alarm

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Fold-up bed

Microwave

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Non-smoking

Carpeted

Adjustable height hand-held shower wand

Close-caption TV

Laptop workspace

Air Conditioning

Bar

Blackout curtains

Refrigerator

Bathtub or Shower

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Desk

Towels

Shower

Sleep comfort items

Roll-in shower

Lowered electrical outlet

Interconnecting Room(s) Available

Visual alarm

DVD/CD player

Private bathroom

Free Toiletries

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Fold-up bed

Microwave

Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave (with Sofabed)

Non-smoking

Carpeted

Adjustable height hand-held shower wand

Close-caption TV

Laptop workspace

Air Conditioning

Bar

Blackout curtains

Refrigerator

Bathtub or Shower

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Desk

Towels

Shower

Sleep comfort items

Roll-in shower

Lowered electrical outlet

Interconnecting Room(s) Available

Visual alarm

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Fold-up bed

Microwave

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Non-smoking

Carpeted

Adjustable height hand-held shower wand

Close-caption TV

Laptop workspace

Air Conditioning

Bar

Blackout curtains

Refrigerator

Bathtub or Shower

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Desk

Towels

Shower

Sleep comfort items

Roll-in shower

Lowered electrical outlet

Interconnecting Room(s) Available

Visual alarm

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Microwave

Facilities Details

Pool and Spa

Fitness Center

Outdoor Pool

Parking and Transportation

RV, bus, truck parking

Free Parking

Food & Drink

Vending machine

Front Desk Services

Express Check-in/Check-out

Newspapers

Baggage Storage

24-Hour Front Desk

ATM on site

Safe

Activities

Fishing

Entertainment and Family Services

Meeting stationery

Smoke-free property

Business Facilities

Business Center

Shops

Convenience Store (on site)

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Wired Internet

Miscellaneous

Accessible route to the registration desk

Accessible public restrooms

Assistive listening devices provided for meetings

Elevator

Computer station