RAMADA LIMITED - MINERAL WELLS

Upon entering the room, we were happy to see that it appeared clean. Hard floor (not carpet) was a plus. A/C worked well. BUT ... when we walked from the bathroom (after a shower) to the bed, our feet were black. The floors need to be scrubbed, not just swept or damp-mopped. This was gross. I bought cleanser and scrubbed a clean path from the bed to the bathroom and notified the front desk.

This pains me to write because the man running this place was just a nice guy. The exact type of person you want running your hotel. Unfortunately the room I was in was one of the worst I’ve ever stayed in. I’m a budget traveler so I’m used to 2-3 star hotels. I stay in about 20-30 hotels per year in 20-30 different cities. From the reviews and the pictures everything seems all good. First thing I noticed when we pulled in was that it was 95 degrees and no one was in the pool. I saw clothes hanging from the railing and I assumed they were wet pool clothes. Then I looked closer and it looked like aluminum foil over two windows and realized this is a hotel but also people live here long term. Then I looked into the pool and realized why no one was swimming here. It was just dirty. Check in went well. Really nice guy checked me in. On the way to the room I noticed two more rooms that had decorations and plants in the windows and a camera in the window facing the stairs. That door looked like some had tried to kick it in at some point. The room surfaces were clean. I wipe everything down myself just to be sure and the room was really cleaned well. The room itself was just falling apart. I used the toilet and when I went to flush the handle came off easily. So I had to take the top of the tank off to flush the rest of the time. The manager offered to come up and fix it but I said no. Because I’d only be there one night and because of covid. There was mold all over the inside of the shower curtain, dead bugs in every light cover and the baseboards were coming off the walls. There was an old SUV in the parking lot jacked up with no hood or tires., There was some kind of stain on my pillow case also. I looked up and noticed the smoke alarm battery door was open and there was no battery. I went downstairs to get a battery and put one in myself. I tested the alarm and it worked fine. There wasn’t any noise at night really other than the little dog in the room next door yapping away. They do have a big spotlight that lights up the parking lot for safety. No breakfast or lobby access. I checked in through a glass window with a mail slot on one side. Like I said earlier the people running the hotel were wonderful. It’s the actual hotel itself that needs a lot of love. It’s old and beat up. Even the stairs leading up to the second floor by the truck sitting on tires in the parking lot were sketchy. They all aren’t the same height so be careful coming down. This place could be such a nice place if someone could just invest some money and fix up the dated rooms and keep that pool clean.

Excellent service by friendly office mgr. Everything clean and comfortable including the bed. Great TV channel selection, although TV was mounted so high on the wall it made viewing difficult. Quite a few guests in the inn while I was there, but no noise problems. I slept fine. Also felt safe. Parking lot well-lit.