Quality Inn & Suites

Excellent service! Room was clean and nice.Very modern decor which makes maintaining the place simple. One of the nicest Hampton hotels we have stayed in.

When we arrived late, we were greeted by Aaron, the nicest and most informative young man I’ve ever encountered in a hotel setting. He told us of places that would be open to eat, directions to where we needed to go the next day and just an all around friendly and dedicated employee. Thank you, Aaron! Room was spacious, very clean and accommodating. Coffee was great, too! Nice and strong!

Stayed here for two nights in late August getting my daughter moved into SFA. Upon check-in, I noticed that they don't normally provide housekeeping unless you ask for it. I asked for it upon check-in, and the front desk clerk said they would "note it in the system". The next morning, I called the front desk to confirm housekeeping services. We went about our day. About 2-3pm I returned. I have a medical condition that causes extreme fatigue, and I looked forward to returning to a refreshed room to rest for a few hours. To my shock, housekeeping had already passed my room, but hadn't visited my room. I asked the housekeeper(s) and they claimed my room was not on the list! Mind you, this is AFTER I had requested and confirmed housekeeping upon check-in and the next morning. Unacceptable! I called the front desk and informed them of my condition. They said they would get to the room "as soon as possible". Not immediately. No sense of urgency. They had virtually all day to get this done and I'm exhausted to the bone. I called Hilton Corporate while I waited. They said the same thing - will get to the room as soon as possible. Not right away. I mentioned (again) my condition, and they said they'd get with the local hotel. Called the front desk again, and the young lady expressed frustration that "she had already heard twice from me and once from Hilton", yet again, no sense of urgency. I wound up laying on the floor of the hallway, like a bum, or a drunk, while I waited almost an hour for them to finish the room they were in, and then my room. As a Hilton Honors member, I prioritize my stays at Hampton or higher. Never again will I come here. Even without the screw up, they charge way too much for a room, and I've found perfectly adequate rooms elsewhere for a much lower rate. The morning of check out I was asked how my stay was. I gave the young girl my story, and asked what can be done, given the Hampton guarantee. She said she was new there (3rd day) and couldn't do anything. She asked if I'd like a call from the manager. I said yes, but never received a call of any kind. That speaks volumes of how they value their patrons. DONT STAY HERE. Parking is horrible here as well.