Americas Best Value Inn & Suites-Rosenberg/Houston

We arrived early to check in, room was not ready yet. Personnel was very nice and courteous. However they were very unprofessional and everyone was dressed in pjs when we arrived. They ended up giving us the only room that they had "ready and cleaned." As soon as we walked into the room the smell of cigarette smoke hit us! Our sheets, pillows were all smelly. We could tell they had not cleaned the place. The bath tub was dirty and stained. I asked the manager if we could get new sheets and towels because the ones in the room were smelly. His response was, "no ma'am those sheets are clean." I stood there and asked again until he agreed to give us the sheets and towels and was nice enough to change them for us. THEY DO NOT HAVE BREAKFAST! Although it says on here they offer breakfast, all they have is cereal! No fruits, no muffins, nothing else. We ended up going to Denny's across the street. Overall service was good but the hotel itself was not what we expected. If you have $10 more dollars to spend on a hotel I would recommend stay somewhere else and get the services you actually pay for.

Front desk was very nice. Our smoke alarm was beeping when we got there so I went up front to let them know. I think maintenance beat be back to the room they were so fast. The room could have been cleaner but the beds were clean and very comfortable. Drains in sink and tub were very slow. Cracks in the plaster on walls. Painted different colors on patched areas. But in general, we'd come back again.

We have stayed at many Americas Best Value Inn & suites around the country and found this one to be the best we've ever stayed at. It is very clean. The bed was very comfortable. When checking out on Sunday we found that the desk person, Mary and Eloy was extremely Courteous, friendly and helpful they went far beyond the normal to help us with directions to a place that we were unsure of how to get to. Hotels need more employees like Mary and Eloy. My wife and I agree that this Americas best value inn will be our go to place whenever we are traveling around Houston