Econo Lodge Inn & Suites Fiesta Park

We stayed at this hotel from August 26 to 28. At the time of check-in, we were asked for a refundable deposit of $50.00, which until today has not been reflected in our bank. They leave me no other option than to make a fraud claim with my bank and cancel the total payment of the invoice.

I reserved a room through Orbitz. I accidentally chose smoking when I wanted non-smoking. When I came to check in and the mistake was realized, they said they did not have any non-smoking rooms left. The person helping me assured me that I could cancel and there wouldn't be any charges. He said they cancelled it on their end and I needed to do the same on Orbitz. I did that with Orbitz but there was a no refund policy with this hotel even though I was assured by the person checking me in that my card was not yet charged. I explained to Orbitz the issue and they looked into it but they came back saying that the hotel did not accept refunds and I was out the money I had already paid. So now I paid for a hotel room that I did not use. I would have just suffered through the smoke smell had I known I would still be charged but I only cancelled because they assured me it would not be charged. Really upset about that.

Great place to stay very hospitable staff is fabulous and breakfast is great also the room was a great fit for my family of six. If you visit San Antonio Econo lodge is the place to stay the one by six flags is just great.