Hotel Indigo San Antonio At The Alamo

If you want a room full of cockroaches and to experience the crappiest service ever, this is the place for you! There are kids screaming along the hall around 1 am and nobody from staff will do anything about it, saying it’s not their job to act! Also you might find your pillow case with feces / blood stains. The elevator reeked of marijuana for around 3 days. Concierge threatened me telling me I was “complaining too much”, after asking for his name he simply hung up on me. I think bringing up the fact that there were cockroaches on a room was too much for them to handle. Manager won’t help you with any issue, yes I’m talking about you Heather Rodriguez. She is apparently in charge here and appears to not do her job correctly in any way shape or form. Always seemed disgusted by the feedback, annoyed when asked about anything. Worse hotel experience ever, what a dump!

This hotel is nice but definitely missing the mark. The road it is on is currently closed and the only parking offered is valet or street parking at meters that are 2 hour paid from 8am-6pm. Free meters from 6pm-8am. There was no communication about the construction right next to the building that woke us up at 3:30am and control wake us up for the rest of the morning during our stay. Had we known we would not have stayed here. The rooms do look like the photos but they could use a full remodel. The ice box and coffee bar area in our room was sticky and dirty. There were also fruit flies everywhere in our room like the garbage cans are not cleaned out regularly. I am not sure we would come back again especially with the construction that looks like it will take another 6 months to a year to be complete.

Pros: large windows and plenty of natural light. Wood floors and historic charm. Location is easily walkable, but there are also plenty of other hotels to choose from. Cons: Our room had an odd smell and it was dirty and there were a used Q tip and a dirty glove under the bathroom vanity. The shower and sink had someone else’s hair on them and the bathroom sink was clogged. The flooring was dirty - which made sense why someone’s trash was missed below the vanity. The air vents were filthy. Bedding was clean. The construction noise starts before 6 AM, so request a room away from the Alamo side. The staff was cordial but the service was nothing impressive and they were not very accommodating. My car was with the valet for more than a day, and was returned with ants covering the inside. I wouldn’t consider staying with Hotel Gibbs again in the future.