O BRIEN HISTORIC RIVERWALK, AN ASCEND COLLECTION HOTEL

3.0 / 5

•

116 NAVARRO STREET SAN ANTONIO 78205

Reviews from Guests

3.0/5

565

Reviews

from real guests

maryjZ1778GP

Worst hotel experience of my life. Our door lock was BROKEN! We could not leave our room to walk to dinner on the riverwalk (our reason for booking) and soon realized we could NOT LOCK THE DOOR from the inside too! When we requested assistance or room change, the front desk lady offered no help. We even took a video showing the faulty lock and she still pretended to “contact the manager” to no avail. Finally we decided it was unsafe to stay after 45 futile minutes of waiting. No refund given, and even hotels.com is not cooperating. Pay the extra money for a real hotel experience. This ghetto fake boutique hotel is nothing of the sort. It is smelly, dusty, musty and lacks taste. Period.

N3190DHstephenh

If you’re expecting brand new 5 star accommodation, don’t book here. If you’re looking for a really cool historic site to stay at - book it! The beds are comfortable and the staff has been very welcoming. The carpets in the room could use replacing, but outside of that, no real complaints. It feels like you’re stepping back in time. I visit San Antonio monthly for work, and I’ve appreciated the quietness for a downtown property.

ronnirosenkildeu

Disappointing experience already upon arrival We were greeted by incredibly poor service upon arrival. The employee who had to check us in seemed completely uninterested – he was standing and talking privately on the phone, even though he could see we were waiting. He had a hanekam and radiated everything but professionalism. Because he refused to help us in time, we failed to get parking instructions, which ended up costing us $20 in unnecessary parking. All this could have been avoided if he had just done his job instead of prioritizing his private call. Not a good start to your stay – and definitely not a place to return to.

Facilities Details

Free Wifi

Vending machine

Parking (limited spaces)

Accessible route to the registration desk

Accessible public restrooms

Garden

Wi-Fi in public areas

Baggage Storage

Business Center

24-Hour Front Desk

Smoke-free property

Elevator

Offsite Parking reservations required

Self Parking

Terrace

Computer station

Free Wifi

Vending machine

Parking (limited spaces)

Accessible route to the registration desk

Accessible public restrooms

Garden

Wi-Fi in public areas

Baggage Storage

Business Center

24-Hour Front Desk

Smoke-free property

Elevator

Offsite Parking reservations required

Self Parking

Terrace

Computer station

8 Available Room Types

Room, 2 Queen Beds, Accessible, Balcony

Heating

Non-smoking

Sleep comfort items

Laptop workspace

Window

Blackout curtains

Refrigerator

Tea/Coffee Maker

Free Wifi

Towels

Telephone

Desk

Internet [LAN]

Balcony/Terrace

Fan

Shower

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

Microwave

Daily newspaper

Room, 2 Queen Beds, Jetted Tub

Heating

Non-smoking

Sleep comfort items

Laptop workspace

Window

Blackout curtains

Refrigerator

Tea/Coffee Maker

Free Wifi

Towels

Telephone

Desk

Internet [LAN]

Fan

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Bathtub

Microwave

Daily newspaper

Room, 1 King Bed, Balcony

Heating

Non-smoking

Sleep comfort items

Laptop workspace

Window

Blackout curtains

Refrigerator

Tea/Coffee Maker

Free Wifi

Towels

Telephone

Desk

Internet [LAN]

Balcony/Terrace

Fan

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Microwave

Daily newspaper

Room, 2 Queen Beds, Accessible, City View

Room, 2 Queen Beds, Accessible, City View

Heating

Non-smoking

Sleep comfort items

Laptop workspace

Window

Blackout curtains

Refrigerator

Tea/Coffee Maker

Free Wifi

Towels

Telephone

Desk

Internet [LAN]

Fan

Shower

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

Microwave

Daily newspaper

Room, 2 Queen Beds, Balcony

Heating

Non-smoking

Sleep comfort items

Laptop workspace

Window

Blackout curtains

Refrigerator

Tea/Coffee Maker

Free Wifi

Towels

Telephone

Desk

Internet [LAN]

Balcony/Terrace

Fan

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Microwave

Daily newspaper

Facilities Details

Parking and Transportation

Parking (limited spaces)

Offsite Parking reservations required

Self Parking

Food & Drink

Vending machine

Front Desk Services

Baggage Storage

24-Hour Front Desk

Entertainment and Family Services

Smoke-free property

Business Facilities

Business Center

Common Areas

Terrace

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Miscellaneous

Accessible route to the registration desk

Accessible public restrooms

Garden

Elevator

Computer station