Wyndham La Cascada

I was happy with the room. It was the administration of an RCI account that I had issues with. I was charged $111.00 housekeeping fee after NOT being told of the same. No where in the website when booking the room did I get notified about this fee and no where in my receipt did it notify my of the same. Additionally, MANAGEMENT, could do nothing for me since it was the corporate who assessed the fee. I asked no have it removed and they could not help me with that. I had to go to RCI for the fee. I was subsequently charged the $111. Not cool. Just be aware if you use RCI to book they will hit you for an additional $111 if you stay less than 7 days.

We had a wonderful stay at the Club Wyndham. The location is an easy walk to all the shops and restaurants at Riverwalk. The staff was helpful and accommodating, and the 6th-floor pool area is relaxing and scenic. Our suite was spacious, clean, quiet, and comfortable, with many amenities.

A lot of my negative is due to a ridiculous corporate policy that wasn't clearly communicated ever, but also because the La Cascada staff only communicated with us about this policy as we were already on the way down from Dallas to San Antonio. By waiting until the last minute like that they ruined the vacation. I think I might have given this resort a 2 star rating shortly after we bought into their Discovery program in August 2025. So my review of this resort in particular is because of the sales program that takes place at this resort. I'm downgrading them because we had one more unpleasant surprise today as we were driving down from our home near Dallas to spend the next three nights at the La Cascada Resort in San Antonio. And while that's partly a screw up on the part of the La Cascada staff it also can even more be blamed on the corporate sales staff at this resort here in Williamsburg. The bottom line is between the two of them they pretty much ruined the one free day we had of our four nights in San Antonio. Here is how that happened. The sales people at another resort didn't tell us when we bought last August that at least at La Cascada and I presume at all the resorts, Discovery members have to spend part of their stay attending YET another meeting that includes a tour of the resort. I'm sure it also includes an attempt to upsell. To make matters worse the La Cascada people also neglected to tell us that when they called last week to go over our reservation. No, they waited until this afternoon when we were already on our way down from the Dallas area to tell us that. Problem is we are on a very tight schedule, because as we told them when they called last week, this is a working vacation. We will be spending the late afternoon and early evening hours tomorrow in Schertz, Texas about a 35 to 45 minute drive from here setting up a trade show. Then we will be spending all day Saturday selling at the trade show. This particular show we have the added burden of needing to be back in Fort Worth before 2 p.m. Sunday for activities with our grandchildren. So, that means we would have had tomorrow morning and early afternoon exploring San Antonio. But because of the corporate policy that's not what we will do. Instead we will hang out here until 11 a.m., then get bored to tears by whatever they're going to pull tomorrow and then walk out on them at noon. And then we will have just enough time to eat lunch somewhere before we go to Schertz. We would have been better off getting the hotel in Schertz that the trade show has a group rate for!