HAMPTON INN - SUITES SAN MARCO

The Elevators are extremely weak and almost gave me a heart attack when it shook as my family got on.

I read these reviews after I had booked and was VERY worried about our stay, but we had no problems! The staff was super friendly and helpful. Someone mentioned ants at night, we didn’t have that issue. The sliding doors in our shower didn’t close and latch properly but that was the extent of the issues we had. Overall, it was a good stay!

First off, lets me just say I’m a frequent traveler and stayed at everything from 2 star to 5 star hotels. In the case of the Hampton Inn in San Marcus, I can honestly say I’ve never had such a bad hotel experience by FAR. The ineptitude and lack of managerial oversight of this property is incredible. So starting with my first night, I woke up to FIRE ants in my room and in my clothes which stung me severely when I put them on. When I went downstairs to request a new room from the front desk, the front desk clerk was totally unfazed by my problem and barely seemed to care. He then offered the room NEXT DOOR to my current room (you mean the room with a FIRE ANT Infestation?). When I declined, he finally put me in a handicapped room down the hall on the same floor. Fine, or so I thought. The next morning I woke up at 2:00am to a PARTY going on right outside my window. Yes, apparently a hotel guest invited 30 of their friends over to have LOUD party (IN THE MIDDLE OF THE NIGHT) When I a called down to the front desk to complain, the clerk said he’d “look into it”. LOOK INTO IT?? The party was going on directly across from the front desk in PLAIN eyesight. Did the party stop? NO. So this is the type of property Hilton runs in San Marcos?. No management oversight, poor training, totally inept staff, and a free-for-all when it comes to security and a peaceful night for the guests? I was of course offered a “discount” for all my troubles. Did I receive a discount? Nope, full price. I recommend staying ANYWHERE but the Hampton Inn in San Marcus.