Comfort Suites Brownsville

Pros: - The suites are large and spacious. Cons: - The breakfast is absolutely disgusting (if you can even find it, because there is almost nothing). - the pancakes taste like they have been sitting in the display case for days; the rest (sausages, potatoes, scrambled eggs) has no flavor - drinks are only available if the 2L tub is not empty again - yogurt only upon request - The faucet in the shower almost fell off with every movement - If you switch the air conditioning to heat, a strong burnt smell comes from the unit

651 Sunrise Blvd, Brownsville, TX 78526 I arrived in the afternoon at this hotel midweek (6/15-6/21) as I do multiple times a year when I visit the Brownsville area for business. As I approached the front desk I could see a tall female brunette leaning/laying on the counter scrolling up and down on her cell phone. As I reached the desk she continued to to browse whatever it was she was looking at. I stood about three feet from her for about 30 to 40 seconds before I had to say "excuse me" to get her attention (if you can call it attention). She seemed bothered by someone needing to check in, and continued to begrudgingly attend me as if she was doing me a favor. She never asked me, or thanked me for being a diamond elite member. Her attitude was inexcusable and she would be better served working in a lighthouse tower where she doesn't have to communicate with others. The next day I ran into someone who was sitting nearby the front desk and they made the comment about how he observed my interaction with this lady and preceded to tell me how he has seen her treat other customers in the same dismissive fashion. If this is true, then this is also a management misstep, as there should be supervisors' observing their employees interactions with customers, and immediately correcting it as it happens. Suffice it to say, that was my last stay at this particular Holiday Inn. Her name was Leslie.

Although the room and view wear ok. I was not notified that the OUTDOOR pool was inoperable. Very disappointing to say the least.