Candlewood Suites Houston - The Woodlands

It’s an extended stay in case you don’t know. Looks definitely deceiving.If you arrive at night the sign isn’t obvious and it’s behind a medical office building. So no you’re not at the wrong place if you pull into a medical building parking lot. Lobby and staff at front desk nice. The hallways smelled awful mildew. Elevator is small which could be an issue for ada accessibility. Definitely needs some upgrades as in general maintenance and cleaning ( vents caked with dust and grime) if you have asthma or are sensitive with allergies definitely would not recommend for you. Cleanliness in room was visibly clean but floors your shoes made that awful sticky sound as you walked. If you stay you may want to DoorDash a mop especially if it’s late at night. Bed was hard as a rock and pillows flat. I didn’t look that hard but you’re traveling with pets didn’t see a good designated pet area. It’s wooded area and some trash in trees aka beer cans and other items thrown in.

I really enjoyed I’m stay at the candlewood woodlands were do I start when I first checked in? I’m met this nice man at the front desk. I believe his name was Luke. He was so greeting me with a smile and so welcoming I had traveled a long way from Oakland and I was so sleepy. He made sure that I had a room right away with no hesitation he was so welcoming to me and my family made me feel right at home he checked me into room 120 which was an amazing room and had a wonderful shower. Aside from that the next morning, I met a lovely lady Dana she was very helpful with helping me find restaurants nearby. She didn’t hesitate to let me know the area the good restaurants to go to in the bad restaurants to go to. She was also very friendly greeting me with a smile as well. Heather would make my keys every morning and always had a smile on her face and always made sure that I have fresh towels in the morning. She would inform housekeeping to bring my towels even when I would oversleep passed time. Lexi was very nice to everytime I seen her she also would go the extra mile to help me with anything I may need. And omg Zyon was amazing. She always smiled and always made me feel welcome as well, but most importantly she made me feel Right at home and I was still down because I told her that my uncle wasn’t doing too well and she always said calm words and she also always give me my keys when I would demagnetize them with a smile on her face as well I will definitely be back to this Candlewood as they may need a ride at home and very welcoming. I would like to take out the time to say thank you to the staff in those who are named. Thank you all so much Sincerely, Ashley Brown

ROACHES! This place is the absolute worst. The entrance isn't obvious so you circle the building to make sure that it was in fact the door that looks like a side entrance. Upon arrival the lady at the front greeted me and gave me my room on the 2nd floor. I booked the room that was wheelchair accessible because it had a drop down shower head for my daughter to use. The room she put me in was not what I booked and did not have the right shower. I went down stairs and she corrected it and moved me to room 104 on the first floor. We were happy at first until we finished unpacking and started using the place. The dishwasher had no power and was full with dirty dishes. I went to the front desk and she told me we had to latch it and it will turn on. It was not that type of dishwasher. There was no latch. So I was stuck hand washing the dishes we needed to use. We used the microwave for a quick meal and I noticed a tiny bug on the counter. I killed it and went on with my day thinking its just one tiny bug. An hour goes by and my son is in the bathroom. He yells there's a bug going under the bathroom door so I go to look and its a large roach. I tried to kill it, but it went into the baseboard. Right at that time my 6 year old daughter is laying in her bed and starts to scream bloody murder and cry. I run to her and there was a roach on her bed crawling across her. I tossed it to the floor and go to the kitchen counter for a napkin when I see a bunch of roaches crawling across the counter/sink and they were coming out from under the microwave. I go to the front office and tell the lady what's going on. She looks at the computer and tells me they are fully booked and I can check out if I don't want to sleep with them. I checked out and loaded up my truck to leave. She told me I was all good and that she refunded the visit. I used my Expedia points for that reservation and I never received a refund. Expedia has been calling the office to try to get ahold of the manager and they have not been able to. I want my refund and Expedia points back. This hotel has a no refund policy, but they also don't advertise sleeping with roaches and I know I didn't check that box as an add on option. They broke the contract by not providing us with livable/sanitary conditions and that makes their no refunds rule void. Do NOT go here and waste your money. Filthy place. Would have been cleaner at a motel 8. This has now been reported to the Texas Health and Human Services as well. Turns out I'm not the only one on here that has had this problem. This has been a known issue with this hotel and they've haven't done anything to remedy this infestation.