12 Oaks Motor Hotel

I don’t know how this place has a 4 star rating because it was nasty. First, it’s a motel not a hotel. My room had roaches in it as shown in the pictures. It had numerous bugs in the light fixture which shows they don’t care about cleanliness. The ceiling on the first floor room was cracking and had mold: The floor boards show just how worn out this place is. I don’t know its history but it appears like someone bought an older, rundown motel. Painted the interior walls, installed fake wood flooring to make it look good in pictures but everything else about it was worn and extremely dated: Felt more like a rundown OYO than a 4 star rated property: trying to get my money back from Hotwire as it’s grossly misrepresented.

Soft mattress very uncomfortable & back hurt next morning. Even changing positions is a chore! Try to get out of bed to go to restroom and it captures me so have to roll out. Hit the floor once not on my feet but my Arse! 12 Oaks has been a favorite for years but updated mattress is very disappointing after 3 visits this year management told me they have no firmer mattress options. Also pricing jumped from $55 to $76 in one months time. The parking lot is 90% empty each 2026 visit so it’s not a function of availability. Seems to be plenty of rooms available on Expedia at 3pm each visit. No deposit required is great with my credit card as don’t have to worry about refund of deposit on CC. Everything else is great there very clean with friendly staff and still love the old style back into a parking space and unload right into room doorway! Good size rooms and big dressing room space although two sinks would be nice for couples. Nice outdoor pool area although road noise on NW Loop 323. No traffic noise in rooms however. Other options on north side of Tyler are going downhill so guess will be traveling further south next visit in search of a firmer mattress ! I will miss 12 Oaks

12 oaks hotel was very friendly, and the rooms were very clean. Everything was put to together so nicely.