HILTON GARDEN INN HOUSTON-CLEA

Coffee should be done by 6 am. Do not disturb is not a que for maid service without a knock. None of the plugs worked, was a common complaint. NO HOT WATER, also common complaint. Definitely never stay here again.

Location is good. Requested my digital key a day prior, again when I was about to arrive and still no key, requested a key in person. Staff seemed annoyed to have to work. Had to wait on a different elevator because the one I was on kept opening over and over and not moving. Upon checkout the staff was arguing and rude when I asked to checkout. Only had to checkout in person because the digital checkout would not work.

We stayed at the Hilton garden inn as close to NASA center. Nothing special about the welcoming to the hotel. This hotel has been renovated so everything is in good condition. The room was spacious . Ground floor room selected by the receptionist. Not my favourite. View of a car park from our window. Not very private. What amazed me in the new renovated hotel is that they have not fitted the bathroom with a sliding door which closes to the full. The sliding door is too short for the length of the opening frame. I thought it was only in my bedroom but when I checked the room opposite mine which was being cleaned I noticed the same problem. See pictures attached. You can’t close your bathroom door to the full. Hotel was busy so in the morning at 6.30 am the noise of slamming doors woke me up. I wouldn’t come back to this hotel. Parking was free.