The Pavilion Inn

Hands down the worst hotel experience I have ever had. The front desk agent, Just (or however his name is spelled), working that evening was disgustingly rude, miserable, ignorant, and completely lacking in basic customer service. He claimed he couldn’t find my reservation and told me to cancel through Booking.com and book directly with the hotel. I could have easily done so, but his behavior alone made me refuse to give this hotel my business. While I was trying to contact Booking.com, he kicked me and my 3-year-old out at 1 a.m. Booking.com later informed me that the hotel had actually cancelled the reservation because they were sold out. His constant interruptions and condescending, hostile attitude were completely unacceptable. By far the worst customer service I have ever experienced.

It is the second time we've stayed there. This time for 5 days. It is a very good place to stay. All the help is very nice & pleasant. We'll be stayvety good.in there again.g

This was one of the worst hotel experiences we've ever had. We arrived at the hotel and waited 15 minutes for someone to come to check us in. We went to our room and found it to be in poor repair. There were paint splatters on the tile, the tub was so worn down that it looked permanently dirty & the counter of the sink was cut so poorly that it left an unfinished edge on the inside of the sink with exposed glue. We went to the front desk, waited another 15 minutes for someone to come and asked for a new room. We were given one and found it to be worse than the original room! The window was broken and taped together with what looked like packing tape and you couldn't see through it at all. The elevator smelled like cigarette smoke and the carpet in all the hallways was stained and very dingy. Management was incredibly rude to us and when we asked if we could cancel our 3rd night (we had booked 3 nights for an event but didn't want to stay there a minute longer than we had to so decided we would go home early), she told us that that if we were unhappy, we could get out. We asked if we'd be refunded and after much arguing, she agreed but said she'd charge an early check-out fee (despite the fact that she told us to leave). Hotels.com reached out on our behalf and we were able to get a refund for our last 2 nights, but not at an equal cost. We ended up paying much more than we wanted for a terrible room and had to book last minute another hotel. I will never stay at a Comfort Inn ever again!