Anniversary Inn - 5th South

After our atrocious experience at the Anniversary Inn in Layton, I vowed never to stay at another Anniversary Inn location, fearing we would have the same experience. However, my now-fiancé :) recently surprised me with a romantic weekend staycation at the Anniversary Inn on 5th Street in Salt Lake City to celebrate our engagement—and all I can say is, wow! Aside from a few minor issues, everything was perfect! I seriously couldn’t have imagined a better way to end our incredible weekend! Fix this, but also add that we stayed in the Wild, Wild West room and it was adorably and funly decorated. How the customer service at this particular location was profession, helpful and quite frankly impeccable, and that the food was fresh, hot, and delicious! And how I seriously want to thank them for making this weekend one of the best experiences of my life and for helping my fiancés proposal surprise weekend made it that much more special!

What a delightful get away! We chose the Cape Cod room and it was perfect. Our actual anniversary was the day that we were in Salt Lake City and our original honeymoon in 1979, was on Cape Cod. We enjoyed the yummy cookies when we arrived and the Martinelli’s apple juice added a nice touch. Breakfsst was delivered to our door on time and was perfect. We highly recommend this inn. Note: the outside does not look like the picture used in the promos. The inside is what counts. Also - there is no elevator. If you can’t do stairs, request a first floor room.

I would give this place minus zero if I could!!!! Horrible experience from start to finish! I will start at the beginning, we walked into less than competent front office staff that could not help at all with a gift certificate I had purchased. Long story short this place has been sold to a group of individuals that give a crap less on customer service, keeping the place clean and sanitary, and safe! It took us over an hour and still no answers on checking in, so they said we will take your credit card for incidental while we figure out why you can’t use one of the three gift cards I have on file. I bought multiple stays on a Black Friday special. So in all of the chaos we decide to go to dinner and come back only to find that they had charged us full price and told us we aren’t honoring your gift certificates!!! What the Sam Hell is that?? You can take a thousand dollars in purchased gift cards and just say NO you can’t use them?? Great customer service people! Then as all of this is going on I see a 45 year old woman walk in with a fourteen year old boy and they make their way to a room! There is a strict no minor policy in an adult hotel but more importantly is this a pedophilia situation and they are turning a blind eye??? EVERY DISGUSTING and DISTURBING.. I’m so upset by this because something just feels off and wrong about it I bring it to the front desks attention and once again no help, no care. It totally ruins my mind set for the entire night in total distress a child could be in a very scary situation. With all of that I didn’t even get to express how bad they dropped the ball on my 400.00 a night room experience. The room was so filthy and aged we couldn’t even relax. At one point we look at the picture hanging on the wall and both of us agreed it was a male body fluid running down the picture that had dried!🤮 carpet was filthy throughout the whole place, hooks missing off of the walls. The room Looked like it has been used hard with no maintenance EVER! I feel like it is a bed bug and disease epicenter!! Oh yeah and don’t pay for extras like cheesecake.. you will personally have to go down at 10:30 and ask for it!!! No making a special occasion special anymore!!! Literally you are far better off to go to the motel eight its equivalent but soooo much cheaper!! But for of us with the ability to I’m taking my business to the Grand America where I know it’s clean and you are treated like you just spent 400 dollars on a room! Thank you very much Anniversary Ann for totally ruining what was a special day for us!!!!!