Kimpton Hotel Monaco Salt Lake City By IHG

4.0 / 5

•

15 W 200 S, Salt Lake City, UT, United States 84101

Reviews from Guests

4.0/5

1,576

Reviews

from real guests

Climber317610

Had a wonderful stay here. This hotel has so many people who truly care about making your stay wonderful. Rooms are lovely. Assistant general manager Justin Wolfe is a great guy. And it’s easy to tell the people who work there enjoy working for him. Bambara and The Vault, restaurant and bar, are both an exceptional experience. Bartenders make creative and fun cocktails and have lots of experience. Drinking there is a flavor fest. Food and Beverage Manager Bijan runs both and does an amazing job. When you stay at Hotel Monaco you feel like you’ve come home.

H6625CXjohng

While an attractive boutique hotel, I will not be returning due to the petty and unexplained charges on my bill when checking out. First, there was a daily "Conv Tour Assess" of a $4.38 daily charge for two of the three days, and a $5.88 charge for the final day. This charge was in addition to both a state sales tax and a "City Occupancy Tax" daily charges. I asked what was the charge and the explanation I received was that it was an additional tax. Upon looking it up, it is not a tax, but rather a " tourism-boosting initiative funded by a 2% surcharge on short-term hotel room rentals" for the purpose of "marketing, brand awareness, and incentives to secure large-scale events" for Salt Lake City hotels by a private, nonprofit corporation responsible for the promotion of Salt Lake as a convention and travel destination. I had not previously been assessed this charge in staying at any of the SLC Hampton Inns Well, I take great issue with being assessed a charge that is not a governmental tax by a hotel for their own advertising purposes. This is one of their expenses solely for their own business generating advertising purposes and has nothing to do with my stay. It should be part of the rate as it is not a tax and it should not be held out as a tax. Further, I paid a nightly "package" rate that purported to include breakfast. Upon checking out, I was told that breakfast was not included but rather a $50 daily credit toward breakfast. Additionally, however, there were additional charges for "F&B tips" which were well in excess of the amount of the tips I left each day. I asked and was informed that the charge was the tip, plus tax on the charge for breakfast. So let's see ... I paid an increased daily package rate that purported to include breakfast and I am paying both a state and city tax and the tourism boosting chage on that daily package rate, and now the hotel is presumably double-charging those same taxes on their charge for breakfast (I assume they are not charging the taxes on the tips I left which would really be head-spinning). In any event, when I complained about these double-tax charges, the manager removed them from the bill. Perhaps I expect too much but a decent hotel stay should not involve a negotiation over bogus charges at check-out.

P647NQsabrinas

I have to say this is one of the nicest hotels I have stayed in -- nice rooms, nice smell when you walk in, nice location and nice people. You can text the front desk and then have the desk text you right back with your question answered. Sebastian was so great -- he also followed up. The bathrobe is so nice as well. My room is nice but I'd have liked a bigger bathroom. I bet if I asked for it --the front desk would help me out. You can walk to the restaurants around the place -- I come here for work and never find a need to go to any other hotel. I like this place, a lot.

Facilities Details

Breakfast service

Check-in [24-hour]

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Non-smoking Rooms

Pet facilities

Daily disinfection in all rooms

English Spoken

Face coverings on staff

Breakfast in the Room

Entertainment Staff

Hungarian Spoken

Free face masks

Safe dining setup

Nightclub/DJ

Wi-Fi in public areas

Shared stationery removed

Finnish Spoken

Restaurant

Rooms sanitized between stays

Bicycle Rental

Car park [on-site]

Daily Housekeeping

Ticket Service

Croatian Spoken

Shared Lounge/TV Area

Staff trained in safety protocol

Hair/Beauty Salon

Shoeshine

24-Hour Front Desk

Physical distancing of at least 1 meter

Service animals are welcome

Hiking

Room Service

First aid kit

Room service [24-hour]

Laundry

Daily disinfection in common areas

Anti-viral cleaning products

Facilities for Disabled Guests

Car park [charges apply]

Hand sanitizer

Heating in public area

Room sanitization opt-out available

Special Diet Meals (upon request)

Air conditioning in public area

Hebrew Spoken

Ironing Service

Valet Parking

Dry Cleaning

Sanitized kitchen and tableware items

Contactless check-in/out

Elevator

Alternative meal arrangement

Babysitting/Child Services

Massage

Pet-sitting services

Cashless payment service

Hot water linen and laundry washing

Cash withdrawal

Icelandic Spoken

Allergy-free rooms

Bicycles

Korean Spoken

Smoke-free property

Chapel/Shrine

Breakfast service

Check-in [24-hour]

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Non-smoking Rooms

Pet facilities

Daily disinfection in all rooms

English Spoken

Face coverings on staff

Breakfast in the Room

Entertainment Staff

Hungarian Spoken

Free face masks

Safe dining setup

Nightclub/DJ

Wi-Fi in public areas

Shared stationery removed

Finnish Spoken

Restaurant

10 Available Room Types

Room, 2 Queen Beds, Accessible (Mobility)

Room, 2 Queen Beds, Accessible (Mobility)

Non-smoking

Sleep comfort items

Satellite Channels

Pets allowed in room

Microwave

Air Conditioning

Blackout curtains

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Clothes Rack

Desk

Toiletries

Extra Long Beds (> 6.5 ft)

Towels

Free Toiletries

Cleaning Products

Roll-in shower

Interconnecting Room(s) Available

Shower

Private bathroom

Bathrobes

Entire unit wheelchair accessible

Hair dryer

Iron

DVD/CD player

Room service [24-hour]

Accessible toilet

Separate shower/bathtub

Premium Room

27 Square Meter

Bathrobes

Cleaning Products

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Salon

iPod dock

On-demand movies

Cable Channels

Telephone

Air Conditioning

Heating

Hypoallergenic

Linens

Sleep comfort items

Socket near the bed

Umbrella

Tea/Coffee Maker

Microwave

Minibar

Carpeted

Desk

Interconnecting Room(s) Available

Laptop workspace

Trash cans

Hardwood/Parquet floors

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Pets allowed in room

Accessible by elevator

Fire extinguisher

Safe

Safety/security feature

Smoke detector

Non-smoking

Satellite Channels

Blackout curtains

Bathtub or Shower

Daily housekeeping

Free Wifi

Toiletries

Extra Long Beds (> 6.5 ft)

Iron

DVD/CD player

Room service [24-hour]

1 King Premium

26 Square Meter

Bathrobes

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

On-demand movies

Cable Channels

Telephone

Salon

Air Conditioning

Blackout curtains

Heating

Hypoallergenic

Linens

Sleep comfort items

Socket near the bed

Minibar

Refrigerator

Carpeted

Desk

Interconnecting Room(s) Available

Laptop workspace

Trash cans

Window

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Pets allowed in room

Accessible by elevator

Fire extinguisher

Safe

Safety/security feature

Smoke detector

Non-smoking

Satellite Channels

Microwave

Bathtub or Shower

Daily housekeeping

Free Wifi

Toiletries

Cleaning Products

Iron

Extra Long Beds (> 6.5 ft)

DVD/CD player

Room service [24-hour]

Studio Suite, 1 King Bed

Non-smoking

Sleep comfort items

Satellite Channels

Pets allowed in room

Microwave

Air Conditioning

Blackout curtains

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Clothes Rack

Desk

Toiletries

Towels

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Shower

Private bathroom

Bathrobes

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

DVD/CD player

Fold-up bed

Sitting Area

Room service [24-hour]

Suite, 1 King Bed (Majestic)

Non-smoking

Sleep comfort items

Satellite Channels

Pets allowed in room

Microwave

Air Conditioning

Blackout curtains

Minibar

Wardrobe/Closet

Bathtub or Shower

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Clothes Rack

Desk

Toiletries

Towels

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Private bathroom

Bathrobes

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

DVD/CD player

Fold-up bed

Sitting Area

Room service [24-hour]

Facilities Details

Pool and Spa

Fitness Center

Massage

Parking and Transportation

Bicycle Rental

Valet Parking

Food & Drink

Breakfast in the Room

Breakfast service

Restaurant

Room Service

Room service [24-hour]

Special Diet Meals (upon request)

Bar

Alternative meal arrangement

Front Desk Services

Ticket Service

24-Hour Front Desk

Activities

Hiking

Entertainment and Family Services

Entertainment Staff

Nightclub/DJ

Family/child friendly

Heating in public area

Air conditioning in public area

Contactless check-in/out

Babysitting/Child Services

Cash withdrawal

Kids club

Smoke-free property

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Shared Lounge/TV Area

Chapel/Shrine

Cleaning Services

Daily disinfection in all rooms

Face coverings on staff

Free face masks

Safe dining setup

Shared stationery removed

Rooms sanitized between stays

Daily Housekeeping

Staff trained in safety protocol

Shoeshine

Physical distancing of at least 1 meter

First aid kit

Laundry

Daily disinfection in common areas

Anti-viral cleaning products

Hand sanitizer

Room sanitization opt-out available

Ironing Service

Dry Cleaning

Sanitized kitchen and tableware items

Cashless payment service

Hot water linen and laundry washing

Languages Spoken

English Spoken

Hungarian Spoken

Finnish Spoken

Croatian Spoken

Hebrew Spoken

Icelandic Spoken

Korean Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Pet facilities

Designated Smoking Area

Car park [on-site]

Service animals are welcome

Pets allowed

Facilities for Disabled Guests

Car park [charges apply]

Check-in [24-hour]

Elevator

Pet-sitting services

Allergy-free rooms

Bicycles

Family Rooms