Crestwood Suites - Newport News

Stayed at this location 10 consecutive weeks w housekeeping services 1 week! The current GM Jessica is a ratchet l disrespectful hoodrat that treats customers AND EMPLOYEES like inferior beings. Please fire this classless woman!

First, the picture seen on this site is incorrect. So they are false advertising. This location is the Intown at 11715 Jefferson Ave in Newport News. We asked for and paid for a premium, fully renovated room. We were given an older premium room, even though I saw a more recently remodeled premium room. However, the business at Old Oyster Point is relatively clean in the common areas. There is a huge problem with fruit flies in the room itself. The television programming could be better. It's a 30-minute walk from Patrick Henry Mall, lots of restaurants, and about a 15-minute walk to the Tech Center Shopping Center. The guests are mostly quiet. The grounds are kept mostly clean as well. The main thing to be aware of is Sam, the maintenance person. I saw him on three occasions going into a guest's room when they were not there, and he performed no maintenance because he went in and out too quickly. I also observed him using the peephole to look into guests' rooms. It was quite ominous to observe this. I did not report it to the manager because I could not prove it.

Checked in yesterday with Ms. Nichole. She was very warm and welcoming as well as very helpful. Her customer service was exceptional. Before my wife and I officially checked in. We were able to see the room we're going to be checking into and instantly loved the cleanliness of not only our room but as well as the cleanliness of the hallways and the stairways. (took the stairs due to the elevator being temporarily down, but that was no issue since it gave us the opportunity to see the cleanliness of the stairway) . The staff we met on our way to the room were very friendly. Upon returning to the front desk to officially check in. We could not stop raving to Ms. Nichole how we loved the cleanliness and friendliness of this property. We did have one hiccup with our room only due to the battery in the fire alarm needing to be changed. Called down to the front desk to ask if maintenance could come. I can't even say 10 seconds went by and the maintenance man Mr. Sam knocked on our door. Without having any knowledge that we just got off the phone with front desk, just knowing he heard a room fire alarm go off, from the moment he knocked he was welcoming, friendly and helpful. Not only did he fix the fire alarm but he also explained what the timer by the stove was for and what some of the functions on the microwave was for that we didn't know was there. To sum this review up This property is the place to come. The Staff is very exceptional and the cleanliness of this property is amazing . Big kudos to Housekeeping for cleanliness. To the Housekeeper that cleaned our room, I want you to know you did a very amazing job I truly mean it. You have truly impressed not only my wife but myself as well and trust me when I say that it is not a very easy task to do.