Comfort Inn Olde Town

The bathroom tub was not cleaned and the trash from previous occupant was still in the bathroom. Toilet bowl had not been cleaned (rusty Bowl and rusty water).

I am a Choice Hotels Diamond member, and I have never been treated so poorly in my life. During the night, the front desk agent (a younger Indian guy named Chrish) locked the automatic doors and refused to let me in. Instead of helping, he had a terrible attitude, yelled at me to use my key, and sat behind the counter laughing at me.It gets worse. After checking out, I discovered they illegally charged my card an extra $75. When I called to dispute the charge, the front desk girl insulted me, called me a "crackhead," used ableist slurs, and claimed I was put on the Do Not Rent (DNR) list just because I spoke up about their terrible service. I am a homeowner traveling all the way from Alaska—I would never step foot in this dump again anyway.Management needs to address this employee behavior and refund my money immediately. I have already escalated this corporate.

The weekend I stayed was during an event that inflated the price for the stay. The experience I had at the location did not meet the standard for the price I paid. First was the over 30 minute wait for me to check in without any other way to contact staff. Security was lax as the front door was always accessible even when they are supposed to be key card accessed after 11pm. Also, there was allowance for guests(?) to play music on a speaker in front of the hotel during the night. Hot breakfast consisted of one waffle maker and biscuits that had to be heated up by the guest. There were other options but this is not the standard I expect from a "hot breakfast." Parking lot light would turn on and off during the night subjecting that side of the hotel to intrusive flashes when curtains could not be closed all the way. Room was sufficient though there are visible signs of age and use (stained toilet bowl, peeling safety mat in the shower, threadbare washcloth). Overall, this is not the experience I expected as a rewards member and for the price I paid.