RENAISSANCE PORTSMOUTH-NORFOLK

First time back in 15 years and was pleasantly surprised with upgraded decor. Decided to stay here due to Sail 250 event and proximity of Ferry adjacent to property and the commanding view of Norfolk Waterside. We were not disappointed whatsoever! Want to mention Daphne who was staffing the reception desk and went out of way to greet us as well as provide plentiful information. She was absolutely delightful! Marriott sets a high standard in this regard but Daphne exceeds that high standard! The room was extremely well furnished and obviously recently upgraded with stylish colors and furnishing. Bathroom was deluxe in every aspect with sliding barn door and oversized shower with dual heads. Nice! Breakfast was a gourmet affair with buffet set up with plentiful options including fresh fruit. Need to call out Daruis who seemed to be hustling all over dining room yet managing to give friendly personalized attention to each and every one of diners. He really made an impression on us. This property is well situated on waterfront with ample parking and with ferry service, an attractive alternative to staying in Norfolk with easy access via delightful ferry service.

The experience was not good because its was my wedding day and the services during the food was horrible. The services could not speak Engish and then my son went out to get a jacket for his girlfriend and when they returned they said there was no more food. That was confusing because 6 people did n't show up and later on I caught the services eating my 120 dollar plate food. They were late services and had to take out there translator cell phone to talk to guest. Please do not do any event there especial wedding. Staff was unfriendly.

Room and hotel were nice but customer service at front desk was horrible. After I was charged incorrectly I tried to call the hotel. First, when you choose the finance department, it tells you the mailbox is full. If you wait for a operator you have to let it ring for 10 minutes. Finally someone answers to say "please hold". Then you wait another 10 minutes. This was the second time I had to call because credit was never issued after first call. When I asked she said no managers were on site that could take care of that because one was out of town and the other was taking care of a night audit for the next few days. So there was no way to talk or call a manager unless I wanted to call between 11pm and 7am. As this is not bad enough, Saline seemed to get upset that I was questioning why I could not speak with a manager??? Front desk really needs help!!