Roanoke&Conference Center, A Doubletree

This was my favorite hotel to go to conferences for state wide trainings. I always suggest this hotel for any of those when I have input. I chose this hotel to come together and collaborate with some trainings. We stayed two nights. Upon arrival, it was pouring rain. The valet staff stood and just looked at us when we pulled up. So, I eventually went up and told the one guy that I was going to use valet and he said ok. He never made one move. The two men who were working there at the time just stood there and never tried to help me whatsoever. They watched me get a cart, roll it down there in the pouring rain, and struggle to put all items from my car on the cart. If they didn't watch, they helped others and just ignored me at all costs. I don't complain or write reviews hardly ever. I just couldn't get over how badly I was treated by the valet guys. One young man that appeared after I had already loaded my stuff and rolled it up was very nice and asked if he could help take it to my room. While I appreciated him for acknowledgement, I had done all the hard work, so no, I'm good at that point. He was very nice, and wasn't present before this. The front desk and the housekeeping were excellent. However, I will say that I would never choose to have another training session or state wide conference there again. The valet staff is horrible and for 30 dollars a night, they should be absolutely helping people. I paid 60 dollars to be treated badly and do it all myself. I'm sad that I won't be staying there again, but that experience was the worst I've ever had anywhere to date.

Hotel was busy but we stayed in the relax section. Very quiet. But the hotel is overall busy so while it a great location for old town Roanoke it’s not a place to come for quiet. Our plan was just to see downtown and explore shops and eat. I would say this is a great place for business meetings and conferences. We did not use any of the on site restaurants. Plenty in town across the glass enclosed bridge which starts at the hotel.

I have been going to the Regency Room for over 20 years so I though that it would be a great place to celebrate my 80th birthday with my wife and friends. It was not - bad idea. Food served raw rather than cooked. Food served cold rather than hot. Very unappealing plate presentation. Musicians so loud no table conversation was possible. Service inexperienced. Very disappointing. Michael C-P