Holiday Inn Express Hotel & Suites Suffolk

I would like to thank the staff. I stayed Aug 4 - Aug 6,2026 rm# 224. Duke at the front desk, Janet Hughes in the kitchen were both very professional and pleasant individuals. They made me feel right at home. The world need more people like them. Holiday Inn express you should feel very lucky to have them representing your company. Because of them I will 100% stay there again. Also I don’t remember the young lady who cleaned my room, however she too was very helpful and pleasant. Thank you all for making me feel welcomed during my stay for a funeral.

I was at Holiday Inn Express night before in NC, and not one complaint. Here in Suffolk, VA, the gentleman at the desk, Duke, was wonderful!!! Even complimented me on not looking my age. Everything was great. Room was very clean, and lighting was excellent in the bathroom. Easy to put on makeup and do my hair. No complaints in that area. The lady named Janet, who was in charge of the breakfast bar, was excellent! Took care of my friend and I and so pleasant to speak with. She kept checking to see if we needed anything, and kept cleaning around the area and didn't stop unless someone needed something or had a question for her to answer. She went out of her way to make our breakfast time so enjoyable. Our stay was excellent. We ended up staying here the next night, again. The lady at the registration desk, named Jean, was horrible, and kept refusing to let me use my IHG rewards card! She kept saying it didn't matter and that it only gave me points. I told her more than once I wanted her to use my IHG card no matter what! She finally did! She was horrible and kept mumbling while she spoke to me. Never really did speak clearly. Jean was not a very good representation for the Holiday Inn Express, and if I were in charge, she would have been let go that very night! She did not have any smile the whole time and was down-right rude to us the whole registration time. When I did check out the next morning, I did let her know that I do Trip Advisor and that I write reviews for places I stay. She just stared at me. I did tell her to have a blessed day when I left, and she did reply back to say goodbye. What a shame how employees react when owners are not there, yet they expect to get paid for doing nothing that their job reguires. If you had more people like Janet, the lady working at the breakfast bar, running the registration desk, you may get better reviews, as we will be letting friends know about this Jean. And I do have to repeat that your employee, Duke was excellent the day before! You may want to do more of walk-throughs on your employees!

Five stars as compared to other Holiday Inn Express. Check in experience was great! I had a nice conversation with Duke. He made me feel very welcomed. I had a problem with room key and had to go back downstairs to get then re keyed. Duke and Mr P offered to accompany to my room to make sure new keys worked. I thanked them for their off er and said it was no big deal, but Mr P insisted on coming with me to make sure everything was okay. Again had a pleasant conversation. He waited up the hallway until I made sure the key worked. The room was clean, bed was comfortable. Because it faced the back of the hotel there was little road noise.