Ephrata Travelodge

For $120 this place was a pit. Graffiti on the property, they spray painted the room and splattered it on everything, the carpet, the only chair in the room, the lamp shade, the furniture. The bathroom counter was dirty as was the shower. The towels were dirty. The bed was ok. Not enough parking for the number of rooms so had to park 2 blocks away. No answers to questions before we got there and check-in was abysmal. Never saw anyone that worked there.

We needed a place to stay after going to the Brandi Carlile concert at The Gorge. This hotel in this town proved to be a convenient choice. Our drive back after the show was a breeze with very little traffic. The hotel is a 2 star as described, but we found it comfortable and clean. Our biggest complaint is that our room was not ready when we checked in at 5pm, but the cordial front desk receptionist allowed us into the room to change and use the facilities, so it wasn't too big of an inconvenience. I would definitely stay here again when we are at future shows at The Gorge.

Literally the most disgusting and the WORST customer service I’ve ever experienced literally in my life. Could not believe my entire experience there. Booked 2 rooms with my family because of the pictures online-$90 a night. Got there and those pictures were....well, absolute lies. The pool was filthy, with rusted and corroded handrails with crumbling pool noodles electrical taped wrapped around them. The rooms we could see into were filthy. The parking lot was filthy with trash. There was CHICKEN WIRE for railings and the light fixtures around the building were hanging out of with exposed wires tied across a hall. There were homeless people with full carts. I brought this up to management and the woman with a black eye yelled at me (in front of my kid) that I didn’t need to stay there if I didn’t like it and that everything is actually clean. When I pointed out the OBVIOUS filth, she started to yell at me and cuss me out, told me I was lying. She told me to “go to my room right now” and when I said I wanted a refund she told me to bring it up to corporate and said to take pictures if I wanted. So I did and as I was doing that she came out of her room with some dude and yelled at me for taking pictures and told me to get in my room or get in my car. I brought up the chicken wire and she told me that their insurance company MADE them put that up. I said I refused to let my kid in those rooms and she said her kids were there right now. I told her I was sorry for her kids. After I left, we stopped to get some supplies and the cashier said she knew old employees there. She said they have BED BUGS and it’s also a rent-by-the-hour hotel. Even better? I found a really nice room at another hotel for $20 less. —-also just found out they over charged me by $20 over the reservation price and for 3 nights even though I only reserved for 2.