Crossland Seattle - Kent - Des Moines

This is an extremely terrible experience in my practice. We warned the hotel staff in advance that we would be arriving late. They reassured us that there would be no problems. But when we arrived at the hotel at 12.50 at night, there was no one there and everything was closed. We were unable to check in and spent the whole night in the car. In the morning, no one showed up and when we returned at around 2 pm, the employee did not even apologize.

Have someone in a disable room for a few weeks. They refuse to give her turndown service. To the point that her skin is getting infected. The will not replace her towels. This place in horrible and service is just as bad even when talking to management.

Avoid if all possible staff is unwilling to help at all it's another business that is all about money and not it's customer's. If you rebook past your original stay be prepared to pay another deposit. I'm giving this place a zero rating. The towels had stains. Under the bed was extremely dusty no garbage can room smelled like wet dog people were hanging around the balcony, kids running around loud music. Please stay away from this place spend the 10 dollars extra for better service because this place is run down and it's not worth the price.