Best Western Peppertree Inn At Omak

Clean and easy to find. Would stay again. Not sure why it's mandatory for this review to be at least 100 characters. Oh well.

Multiple problems with our check-in. When we arrived, no one was at the desk because we later found out she was away, making a bed for a guest; we pushed the button and waited between about four times before trying the virtual agent, electronic check-in in the lobby, assuming that they were pushing people toward staffless check-in. When we were doing that we were asked out loud where everybody could hear us our name, our phone number and our address with all that personal information echoing around us so others could hear it. We also could not hear the virtual agent person because there was a recreation area shortly down the hall with billiard balls, cracking very loudly and people talking. Also, the agent had a heavy accent, which also made it difficult to understand what was being said. When we were about halfway through the virtual agent check-in, the host arrived at the desk and took all the other people that were waiting behind us so we also had noise from their discussions, making it difficult to hear the person on the machine. We were eventually given our room keys, and a slip of paper with information like breakfast hours check out, etc. instead of being able to ask a person live that information. We were able to get into our rooms and our keys worked. But at about 7:40 in the morning, a staff person tried to enter the room because they said that their records showed that the room was vacant. When I ask the host why our room was labeled as vacant when we were obviously there, she said that they didn’t know why, but the system had changed us to a no-show instead of arriving. Then I discovered that, even though the light turned green when I tried to swipe my card to get back in the room, it was not allowing us to open the door; so either my husband, or I had to stay in the room while the other got breakfast and/or took luggage, etc., to the car. I thought I was paying extra for a nicer hotel in the area, but the service was bad.

My first experience with this property. Great stay. Quiet and very accessible to locations in the community. Preregistration was easy to do before arriving. Thanks for a good night's sleep!