BALI HI MOTEL

This place is THE WORST! DO NOT BOOK YOUR STAY HERE! I was headed back from North Carolina and booked a room for the night. I off my first plane and they called and said my card didn't work, so I gave them another one sitting in the terminal waiting for my second of 3 flights. 5 mins after I gave them my card info my second flight got delayed due to weather, which was going to make me miss my last flight, so I wasn't going to make it to WA that night. I immediately called them back, explained the situation and asked to cancel 5 MINUTES LATER. I was told cancelations had to be made 48 hrs in advance to get a refund. I explained that I had just given them my card info and they didn't care. I did not sign up for the nonrefundable rooms either, because that was a cheaper choice that I purposely did not choose. I told the lady nevermind then and got off the phone. On my second flight I got the cancelation email confirming that I canceled my room. I didn't cancel, so I replied to the email that I didn't cancel and would keep the room because they wouldn't refund me and who knows maybe my last flight would be delayed too, so maybe i could make it? They never responded to my email, so when my second flight landed I called to make sure they still had my room. They had already given it away. The lady said she would ask her manager if I could get another room. She then said that if I wanted to stay there I would have to purchase another room!!! What?! I already paid for a room that you gave away!!! They wouldn't remedy the situation at all. 0/100. Do not support these guys by giving them your money. Worst customer service ever.

There are no extras but the room had new everything, was spotlessly clean, and the staff was very friendly. If you are looking for somewhere comfortable to sleep and maybe watch a bit of TV, save $100 over the big chains and stay here.

The check-in was great. I did have to get my room key redone the next day, as they had me checking out after 1 night instead of the 2 that I booked and had paid for. I didn't feel totally safe, being by myself. The day after I checked out, I received an email from my credit card that the card was used but not present. I looked, and it had been charged $60. I called to ask. They didn't know why I had been charged, but would find out and call me back. The next day, I called back. They then told me it was because of an oil stained sheet! I had no stains! They say they have a picture. Well, it didn't come from my room! I have not seen the picture. They said the manager will call me. That was 2 days ago. Still no call. I think this is a way for them to scam their customers for more money. Watch Your credit cards after you check out!