Shilo Inn Suites Richland

Absolutely unacceptable experience, especially for a hotel that claims to serve families. During the night, my 7-year-old became violently ill and vomited in bed. We had to completely strip the bedding and urgently go to the front desk for clean linens while caring for a sick child. The response from the front desk was shockingly poor. We were told there was no bedding available and that housekeeping would handle it in the morning—leaving a sick child without any proper bedding for the entire night. Moments later, when I requested at least towels to use as bedding, the staff member was suddenly able to retrieve clean bedding from the back. This directly contradicted what we were just told and showed a complete lack of urgency and honesty. There was no empathy, no effort to help, and no basic hospitality shown in a moment where any decent hotel should have immediately stepped in. This experience was not just poor service—it was disturbing. I would not recommend this hotel to any family.

Things I liked about this hotel… Great location, good rates, great restaurant called Salud. Salud is the lounge and restaurant. The people running it are the owners and are committed to excellence. Their attention to patrons needs is paramount. Their food is Latin fusion and delicious. The cocktails going out are a thing of beauty. I highly recommend trying them out. I was disappointed the tv’s in the rooms didn’t have ESPN which drove me to the lounge.

Nice place especially for the price! The king suite was large and roomy, bed was very clean and comfortable and the amenities are especially nice considering how inexpensive it was. The breakfast was really good too! Fresh fruit, juices, cereals, waffle station, bagels and muffins. The pool and hot tub are nice and clean. We would love to come back if in the area again. The location was great too. Right off the hwy and next to stores and Riverwalk. Only issue was the tub, it slopes in toward the middle, and could be especially dangerous for someone with mobility issues.