BEST WESTERN PLUS GRAPEVINE IN

Pros: -Good value -Well maintained and clean property -Friendly staff -Spacious room -Large mini fridge -Four comfortable pillows per bed -Strong water pressure/usable showerhead Cons: -No luggage carts available -Confusing and outdated entertainment system on the TV -Limited parking/hotel hosting events that take parking away from guests -No information given about WiFi/no apparent WiFi available I stayed here because all of the hotels in the Tri-Cities area were horribly overpriced. This Best Western Plus offers a surprisingly good value with a room that was more spacious and comfortable than I expected along with a beautiful view. There is a Denny's and a convenience store nearby both of which I took advantage of. I am beyond sick and tired of hotels that refuse to buy enough luggage carts to have them available for their guests, and also refuse to enforce any kind of policy that holds guests responsible for returning the carts in a timely manner. Suggestion: If you want a cart you provide a $50 deposit (charged to your room) and if the cart is not returned in 30 minutes you lose the deposit. I should not have to make 8 trips back and forth at check-in AND check-out to shuttle my belongings from a full-size SUV packed for a 3 week roadtrip (everyone knows not to leave a single item in their vehicle overnight). The TV's built-in entertainment system was frustrating to navigate and outdated. I expect easy access to Netflix/Tubi/Prime Video in 2026. I was not given any info about WiFi and I could not find a WiFi signal. Parking is very limited and even more so when the hotel is hosting a party on their back lawn. If management would address some of the issues mentioned above this could be a 5 star Best Western Plus, it certainly has the potential.

Overcharged for the room. Managers would not response to messages left to call me back. I had to call corporate office to get my money back. The Front desk workers would not answer questions or give my messages to the managers. I was brushed off each time I spoke to them. Not a good experience at all.

The management at this location was extremely disappointing. I requested a printed receipt, but staff refused, stating that because I booked through Expedia, they were unable to provide one and that I would need to use the email receipt instead. I explained that this was a business trip and that I required a physical copy for my records, yet they still refused to assist me. I then asked for the corporate contact number so I could report the unsatisfactory service. The general manager responded that he was the manager. I clarified that I was requesting the corporate office contact information, and he claimed that all locations are privately owned. While I understand that franchises may be privately operated, there is still a corporate office that establishes operational standards. Refusing to provide a simple printed receipt and declining to share corporate contact information is highly unprofessional and reflects very poor customer service. Overall, this experience was extremely unsatisfactory.