Microtel Inn & Suites by Wyndham Buckhannon

Our hotel room has not been cleaned. It is absolutely filthy with hair all over the bathroom floor. The shower floor has hair and debris in it. The sink is also dirty. The woman at the front desk was super friendly and happy to listen. But it does not change the fact that we are paying to stay in an unsanitary location.

They cancelled my reservation twice but I finally got a room after complaining to a manager. They claimed I booked through a third party but I booked through their website. The WiFi was down my first night and the TV never worked. My phone service was one bar as I was on the first floor and couldn't access good service. The bed squeaked like a shopping cart and was as hard as a box spring. The complimentary breakfast was decent.

Katherine, who was on the front desk when I checked in was terrific. Both pleasant and efficient despite the fact that she had received minimal training. My room was very nice and had everything I needed. I did find that the floor of the bathtub was very slippery. Possibly because of whatever they used to clean the tub. Rubber strips laid in the bottom of the tub or a rubber mat would have been helpful, and I would recommend the use of such an item to avoid injury to a guest. There were two remotes for the TV. One I couldn’t get to do anything. The other works fine. There were certain channels like some of the sports channels which weren’t available and which would’ve liked to have watched. The next morning, I heard another guest complain that the waffle mixture dispenser was not working properly. I tried the bacon and sausage, but it was ice cold despite the fact that there was another hour of time left before breakfast was over. The motel was unable to give me an accurate receipt of what I had paid because I had made my payment through TripAdvisor online. I’ve never run into that situation before. I was able to use the emailed TripAdvisor confirmation of my reservation, which had the amount on it . I use that for my expense account.