Charleston Capitol Hotel

My family and I came here for a football tournament,we stayed Friday-Sunday ,it's only Saturday and we are ready to leave .Upon check in we were met with a dirty room,The shampoo and conditioner bottles were empty,the microwave wouldnt turn when turned on .The laundry facilities were shut down all except 1 washer ,all of the staff seen beyond stuck up .The hotel keys stopped working and they told me they weren't able to fix it so we had the new keys updated and the digital phone ones no longer can be used .All the staff do not even hide to talk about you .We went for the drinks at reception and the server named Stephanie huffed and puffed the entire time muttering things that are very inappropriate .You definitely do not feel welcome here .

BE AWARE. HIDDEN CHARGE. This hotel instead of charging 13% state and city tax combined, they are charging an extra 1% daily The manager wanted me to believe that the extra charge was a city tax that the guest is required to pay to the city, but I did not buy it. What the manager failed to say was that it is a city tax that the hotel as a business has to pay to the city. In other words, the hotel is getting the money from guests to pay their own city tax debt. Unacceptable. Unethical, especially because they lied to me. They are camouflaging the money they are charging guests to pay their own city tax responsibility by writing on the receipt the following: "Business & Occupational City Tax." They charge Sales Tax (6%), City Lodging (6%) Municipal (1%) and Business & Occupational City Tax (1%) being this last one the one they are getting from guests to pay their own tax responsibility. Also, this one is the one that was not on my reservation when I made it through Best Western website directly. I requested the charge to be dropped and honor the Best Western reservation price, but they said they couldn't do it. In addition, the hall smells really bad. The elevator hold just 4 people at a time. Also, they taped two of the buttons of the elevator panel with blue duct tape and gray duct tape making it looks trashy. The other elevator was out of order. The room is small. The parking lot is very dark and it is a little bit apart from the hotel. It looks like it is a parking lot for another business. I was worried about it, but I was told it was the hotel parking. Even by hearing that, I was concerned about being towed. Also, if you need a refrigerator with a freezer, I need to say that there is no freezer and the fridge is smaller than usual. The hot water was just barely warm. They have a very limited breakfast selections. I did not get what I paid for.

I enjoyed this hotel; the staff was great very friendly. The feel of the Hotel was like a walk in history, it had a cool feel to it. I liked that hotel was downtown everything was within walking distance. I spent 2 days just walking downtown. I would recommend this hotel on your next stay.