The Chestnut Boutique Hotel

Flew in from Seattle for football game. Spent over 400$ a night and didn’t even get a complimentary cookie. Horrible smell coming from 3rd floor, hand prints on walls, broken chair in room, elevator poster was ripped but thankfully someone fixed it with scotch tape. Unattended lobby and additional charges for parking. I could have stayed at the Waterfront Westin in downtown Seattle for cheaper and way better amenities. On a positive note I was only charged 2$ for a bottled water, slim Jim, honey peanuts and gum.

Don't stay here. When we checked in the woman at the desk was very friendly and even recommended other concerts we might like to see. That night someone knocked on our door. Later that night we were awakened by running and loud conversation in the hall. The next morning there was no one at the breakfast counter. The woman at the desk did not smile and was not friendly. We had added a $30 breakfast package to our bill. The breakfast consisted of a homemade sign at a counter that listed breakfast wraps, bananas, oranges, juice and cans of soda. The woman at the desk had to prepare our order and brought it to our table without smiling or replying. Another angry looking woman showed up and when I asked for a can of soda told me to get it out of the frig on the other side of the lobby. We had better service at McDonald's and friendlier staff the day before. The name Hilton and Hotel should be revoked from this place. This is supposed to be a hospitality industry. Also the self parking which we had to pay extra for was in a parking garage beside the hotel which was not listed on the hotel site. There was no name on the parking garage or that it was for the hotel, it just said parking.

My stay at Scholar Morgantown, Tapestry Collection by Hilton, was an excellent reminder of why travelers are increasingly choosing Marriott over Hilton. The hotel charged me for parking despite its parking garage being closed for renovations and unavailable for guest use. I was forced to find and pay for parking elsewhere, yet the charge still appeared on my bill. I was also charged for marketplace purchases despite having a food and beverage credit that should have covered them. What was even more disappointing than the billing errors was the complete lack of customer service. The front desk was routinely unattended. At check-in, we stood waiting until we finally had to track down an employee ourselves. When assistance finally arrived, the interaction felt more like an inconvenience to the staff than a welcome to paying guests. Mistakes happen in hospitality. What matters is how they're handled. In this case, the hotel created the problems, charged guests for unavailable amenities, failed to provide the level of service expected from a Hilton property, and then left me to spend my own time pursuing a resolution whilst being incredibly rude throughout the entire process. I cannot think of another hotel where I was charged for amenities that did not exist during my stay while simultaneously receiving some of the least attentive service I have experienced. The only mistake I made was choosing this property instead of a Marriott. Hilton has built its reputation on service and guest experience. Unfortunately, this property did not reflect either. I will not be returning and would strongly encourage other travelers to consider alternatives before booking here.