THE CHALET MOTEL OF MEQUON

4.0 / 5

•

10401 North Port Washington Rd

Reviews from Guests

4.0/5

168

Reviews

from real guests

Tour51701294263

When we arrived to check-in (made a reservation 3 wks. prior) we were given a room that was difficult to get into with the key (#103). Once we entered with Kush's help, the room was very cold, and he moved us to #104 which was warm. After we were settled in, we found that there was no water coming out of the sink hot water tap. Bringing this to the attention of another staff person at the front desk, she suggested I take a shower if I wanted to wash my face. OR she could send us to another room. At this point, we did not want to take our chance on a 3rd room once we were settled for the evening. The next morning we found that the fridge (which was not initially plugged in) did not adequately cool medicine we had in there. These are basic things that should be in proper working order in a high volume stretch of rooms. While we appreciated receiving a discount for our 1 night stay, we absolutely would not recommend this place for a friend to stay at. The room was quiet, clean and comfortable and I see touches of updating, but the big glaring problem areas far overshadowed that.

Fearless35750569520

I made the mistake of thinking August had 30 days instead of 31. The Chalet would not refund or change my reservation even though Trip Advisor told me they would talk with the Chalet Manager to have them do so. Mistakes happen, Trip Advisor said. The Chalet would not even agree to refund my money. I wouldnt stay there now if it was the last hotel on earth. This decsion took all day into the next one when I was supposed to be up in that area, but without a real reservation, I ended up having to cancel my plans for the day. I'm not happy with Trip Advisor either for putting this over to the Chalet Manager instead of pulling rank for my mistake.

Cruiser48645579765

My husband and I needed a room for one night following a fun but exhausting day at Road America. Our room was scary...it had a bad odor, bathroom floor was full of hair, sink and faucet had not been wiped down. Everything needed a good cleaning. At least the bedding was clean, I think. Had to unplug a lamp behind the bed to plug in a cpap machine due to lack of outlets. Exterior was as bad...filthy walkways and stairs, plants growing up out of the gutters, spider webs and nests under the eaves, bird droppings on stairs and handrails, etc. Got some sleep and got out of there asap.

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