Delton Grand Resort And Spa

Arrived at the location for an anniversary weekend. The Whirlpool in their VIP lounge was broken with exposed wires, potentially causing an electrical issue, the showerheads were full of calcium and shot everywhere but at you. Talk to Sadie at the front desk and they informed us we could move at 8:30 at night to another’s room or they would have our hot tub fixed in the morning. At 4 o’clock the next day I finally went back and talk to Sadie, and she informed me that somebody came to look at the room, but my dog was in there so they left, then Rich, the property manager told me to go back to my room. He would have maintenance there momentarily two hours later maintenance never came, and he offered to let me use a Whirlpool in another room next-door. I was grateful for this considering 2/3 of my vacation was completed so it was nice to finally get a Whirlpool to use. The following morning my wife and I are getting out of the shower and their maintenance man walks into our room while we are both completely naked. He does not say a single word to us lets the door slam and walks out. I open the door to figure out what’s going on and the guy just stares at me in the most creepy way possible. He did not say a single word did not apologize did not do anything. And if I thought this was the worst part of my stay, I was wrong. We pull the sheets off the bed to ensure that they would get changed for the next guest, and upon removing the mattress cover we noticed that the mattress was completely soaked in blood. When I presented the issue to Rich, the property manager, he informed me that that sounds like a personal issue to him. He also informed me that they would not be compensating me for any of their mishaps, and that they should be charging me for having a dog and site. Which brings me back to Sadie, the front desk clerk. Upon check-in, she asked how many adults how many children would be staying. I informed her two adults and fur babies. When I complained about the horrible conditions in the units that is when I was informed that they didn’t know I had a dog. This is a very classless place. Do not take your wife there for a romantic holiday. This is a very seedy establishment at best. Do not stay here. They do not care about their guests safety and they laugh at you when you complain. Rich and Sadie are very deceptive. They will give you the runaround and refused to give you a number to get a hold of anyone. If anybody would like photos, please reply to my review I would be happy to share photos of bloodsoaked mattresse, exposed in broken wires in the whirlpool, toilets that do not flush properly, this was a very disappointing experience.

I would like to say thank you for the upgrade room . The original reservation was for the Las Vegas theme room there were a couple mishaps . But I don't like complaining at all . An she offered a upgrade which I greatly appreciate. Will recommend to my classy people.

Great place to stay, my wife and I were up to visit a friend and for the fall colors and stayed here for a couple of nights. we found the place very clean and a tremendous view of Lake Delton from our room. Staff were very friendly and accommodating. For our short stay there we found we had everything we needed. Location was ideal as you were off the beaten path but very close to all the action the Dells have to offer. Very Satisfied.