Best Western Plus Emerald Beach Resort

I would give this hotel one star except there were a couple of employees who made up for it: Natalia and Philorina in the restaurant and Danya at the bar. The location is exceptional, the hotel sits right on Lindbergh Bay and the beach is gorgeous. The hotel property is a different story. When you enter the reception desk let me warn you that you will be a little bit surprised. It is outdated, dirty, and the staff is flat out rude. We waited 45 mins past 4pm which is check in time to get our room because we asked for connecting rooms and they didn’t even give us connecting rooms. Yes the rooms were next to each other but they were not connected by a door. When got travel with teenagers that is kind of a big deal. I requested this back in March by the way and the hotel confirmed that it would be no problem. Well it was. When we got our room the room was great. Ocean front. All rooms are. But see the picture of our view lol. The staff around the hotel is barely friendly, they are not accommodating and if they are only to a bare minimum. Another problem was most amenities were closed. Non motorized sports, beach bar, umbrella rentals, until the cruise ships came to town. They time their business based on cruise ship revenue. Not very fair to people staying at the hotel. The only highlight was Lime Out which is the floating taco restaurant, not affiliated to the hotel, but right in front of it and easy to get to from the beach. We will not be coming back to this hotel

The place is nice, but this stay was not that pleasant. Usually, I have a good stay at the hotel, but this trip was not a good one.

A great visit. Loved all except one pillow with very bad odor. We left it with the used towels. Front desk very grateful we informed and removed it from bed. Breakfast meal very slow in coming. Yet excellent!!