Allura Hotel Hanoi

Comfortable hotel right in the centre of old quarter. Lots of fun things to do in the area. The staff, especially Chau, gave great recommendations on things to see/places to eat (definitely check out the duck noodles nearby). The room in the hotel was nice, and the breakfast was great. Would stay here again.

Dirty, filthy, nothing like the pictures. Real backpacker accommodation i suppose, but not what we expected, or booked! Quickly booked another hotel and moved. Could not possibly spend a minute in this place. Owner wants to keep passports, but we asked for him to photocopy them, but no copier. Passports are kept in an unlocked drawer behind front counter so we would not leave them. There is no lift, owner and his wife carry cases up and down stairs. Altogether... A huge disappointment

This hotel is one and the same as the Golden Luxury Hotel in the Old Quarter - not sure why they have two names for the same hotel. Whatever it's name, our experience here was terrible. Went expecting nice hotel. Upon arrival air conditioning broken and bedroom 37 degrees. Was assured it would be fixed by time back. When returned air conditioning "fixed". By 11pm was unbearable and cockroaches in bathroom so decided to leave. Man on reception refused to hand over passports, stating we needed to pay for the night - fair enough but the cancellation on booking.com was already taking the money so we didn't want to pay twice. Refused to give us our passports, screamed in my friend's face and then assaulted her by viciously poking her face (see photo of her face). Handed passports over when two passers-by stepped in. Appalling. Never known anything like it.