Hanoi Happy

I traveled with my son, 17 days to visit northern and central Vietnam. Everything was organized by the very kind Rosie from the E Central Hotel in Hanoi. This hotel was our base in Hanoi, where we returned after each tour stop and from where we departed for the next one. In an optimal position to visit the city, close to the lake, restaurants, shops, etc. Rosie organized this memorable trip with stops in Ninh Binh, Sapa, Pu Luong, Ha Long Bay, Da Nang, and Hoi An. Everything was perfect. Thanks to Rosie and all the hotel staff.

The hotel was in a perfect location right on the edge of Old Town Hanoi and the French Quarter. It was a couple of minutes walk to the lake with food and shopping options all around us. The staff were exceptionally friendly.?"Continually went out of their way to ensure our stay was phenomenal." ?"Make sure you talk to Rosie because she can get you some great deals for exactly the same tours that you've probably already booked online." She saved us $120 on a Ha Long Bay cruise on the same boat and in the same cabin. Lisa and Rina on the desk are very friendly and made it a great place to come back to in the way they interacted with the guests. The room was very clean and well serviced with a comfortable bed, a great shower and reliable wifi.

I want to highlight especially the kindness of Rosie, who from before my arrival in Hanoi attended me by WhatsApp excellently. I made a reservation through Booking for 5 nights, but also added an extra night directly with it by WhatsApp, as we arrived in the early morning, and at all times was very attentive and resolute. We booked a Premium Deluxe Double Room with window and city view. It was a very spacious and spacious room. It is true that both the furniture and the decor were somewhat old, but it is a functional urban hotel that perfectly serves its purpose. Everything was very clean. The mattress and pillows were very comfortable, which made the stay very pleasant. The bathroom was also spotless. Every day they replenished amenities, including toothbrushes, and also left a new bottle of water daily, which is greatly appreciated. Breakfast was plentiful. Not a great buffet, it offers everything you would expect in such a boutique hotel: fruit, Vietnamese dishes and continental options such as eggs, bacon, sausages, toast and croissants. In addition, they prepare different dishes on request, which completes a very satisfying breakfast experience. All the staff were extremely friendly and always willing to help, answering any questions or needs. We also booked an excursion to Halong Bay through the hotel. I told Rosie about my husband’s problem with seafood allergy, as we had forgotten to mention it in advance. He was in charge of managing everything with the operator and the guide so that it was well communicated, which we valued very much. I also want to thank you for the detail you had on our trip, when you gave us a souvenir magnets each. A simple but very meaningful gesture that speaks volumes of your kindness and courtesy. Thank you very much, Rosie, for your dedication and help at all times. If I returned to Hanoi, I would definitely stay here again. It is a central hotel, very well located, with good value for money, comfortable beds and pillows and excellent service. It does not stand out for modern facilities, but for being well preserved, clean and perfectly meeting what is expected of a boutique hotel in Vietnam.