Hong Ngoc Tonkin Hotel

Our welcome by Helen who has excellent English was very welcoming and to our surprise knew exactly who we were and that we were being collected the following morning before we even walked through the door. Very impressive. The first nights stay was disappointing. The room was very short on space as there were a massive kingsized bed plus a single crammed into a small space so not much room to move around. Bathroom and the whole room was a pverytired.Thebedhoweverwaverytcefreniscomfortable and the room being at the back of the hotel was very quiet. On our next stay 3 days later they upgraded us to the suite on the 3rd floor which was enormous had some great traditional touches and bathroom spacious and much more pleasant than the first. It was perfect for doing the big re pack for the next part of our trip. We found breakfast to be adequate. All in all this hotel is in a perfect spot the the thick of the hustle And bustle of Hanoi, we would stay again but only If we could have the larger room (301) Thank you to Helen for all your help and great asset to the business

Stayed here two nights as part of a G adventures tour before moving to a hostel for my next two nights! Given my hostel was a 3rd of the price of this hotel, the service and facilities were x10 better than this hotel! The rooms at this hotel were tiny, beds were literally 30cm apart and very difficult to move around the room! Staff were extremely rude not just to myself but other members of the group on several occasions! Breakfast was average, again been served better breakfast at my hostel!

We have just returned from Vietnam and we were met by an email from this hotel stating that we were a 'no show' on 26th January 2017. Me and my partner were staying with G Adventures at the hotel for 2 nights (at the end of the tour) and we booked an additional night ,which was paid for on Wednesday 24th January . The hotel refuses to accept we have paid and in fact even went as far as to state that we were not in the hotel. We have refuted the allegations and provided a screenshot of the monies paid to the hotel, but booking.com and the hotel wont accept it. We have now involved the credit card provider and G adventures to sort out the mess. I would strongly recommend that people dont stay here because they are dishonest and incompetent at running a hotel.