Hanoi Impressive Hotel

I RESPECTFULLY REQUEST TO READ THE ENTIRE COMMENT, IT IS NOT TO DISQUALIFY THE HOTEL OR ITS EMPLOYEES, BUT A CONSTRUCTIVE CRITICISM IN ITEMS Q THAT TO MY MODEST UNDERSTAND CAN BE SOLVED OR NOT, TO GIVE A BETTER ATENCON LK TOURIST .THANK YOU. We stayed with my wife from 31/11 to 7/12, the Hotel is very grade, beautiful hall, good rooms, the first beach, with its own dock, which cannot be accessed from other places, only those who are staying in the Hotel with bracelet, request Room and PB there was no pbma. the dining room and the themed restaurants (x lo gral complete) very good fun all day, at night a good amphitheater with diverse show, nice staff.Very spacious beach, with restrooms ,camastros etc. two turrets for "lifeguards" (see paragraph above), beach bars, the sector is delimited sea and beach, several pools. The General good hotel. Regarding the lifeguard there are two booths one for each sector, one day notice that a tourist, good swimmer went to the demarcated limit x the sea hotel, where boats constantly pass, the swimmer remained x space of about 15" supported the the mentioned demarcation, to all this observe the Lifeguard with the assurance that this would catch the attention of the tourist with the whistle, this never happened by virtue of his head hung down observing only his cell phone, such fact was mentioned later in lovi and the lifeguard I did not see it anymore; I want to expressly clarify that it was not my intention to harm the employee, only if it was called to the attention xke this person or any other x greater swimmer q outside could have happened to him and this find out cdo everyone started screaming, the best thing would be not to allow the cell phone in hours of work. TO IMPROVE, number of staff in dining room, there are staff in the access q calls another q accompanies to the table both breakfast. lunch or dinner, then one prepares table, the other accommodates, another consultation and at a time brings coffee, tea or other infusions. at noon and night, idem , accommodate accompany table, another consultation q will actually drink the procedure becomes tedious and prolonged, guests could enter directly, choose table search q will drink saving staff q could be directed to a faster and more efficient attention. ANOTHER ITEM TO IMPROVE: "Constant harassment" as soon as you enter the Hall of those who offer Hotel membership q do not accept a no x answer, claiming that they earn a commission if a short tour is made, we personally saw those who accepted, it took them about 3 hs, the harassment is such that even on the beach chase the tourist who wants to go to rest, ending this (as in another case) having to raise the tone in a strict way to see if they understand it. HOTEL FAILURES: On arrival the trunk, clarified without any bad intention, broke down (actually a screw came out) the handle (handle) of the suitcase (bag) "This item then I will extend" , later we were led to the room, it had the box of Sgdad blocked, we requested x intermediate of the operator and this communicated with the administration someone came to unblock it and in turn if they could provide an iron and hair dryer q there was no, the one of the box came to 45 ", the other small things as they did not bring them we went to the beach ignoring touch took time to bring them. Another day there was no hot water at as 19 hs, claim told me was a pbma q existed in the whole hotel in half an hour would be solved, we used water fira, at 22 hs persisted at 02 hs equal x the morning was solved. SUITCASE (Pouch) request in Customer Service twice a simple screwdriver to solve it myself ignored, an employee recommended me request to talk x the famous screwdriver with the Manager of Public Relations (if I remember correctly) Wait, he attended me, I explained to him stating that I was going to check cameras to see if the trunk had been the one that produced the defect, I called x TE requesting information of cameras, I told him that it was not so much just asking for a screwdriver xke notice that I could solve it, but he told me q x Hotel policy could not supply this element (it would be x the expensive and dangerous), q returned at 18 hs q I was going to talk to the Egdo maintenance, we returned at that time . I was again attended by the Manager, I called the maintenance, came again telling me that I could not provide the element (screwdriver) but q went to the room that was headed "NEVER PRESENTED", in short I ended up ruining a key of the padlock of my suitcase, to make a mini screwdriver and fix the very serious pbma, SIMPLY SHAME.

The staff here could not be more helpful. The manager even took me on his motor cycle so I did not have to take a taxi as did his staff. The rooms are spacious, clean and modern. Room rates are reasonable and the location is great, right in the heart of the old quarter with cafes and restaurants everywhere. I thoroughly recommend this hotel for either business or pleasure.

The location just behind the cathedral in old town is perfect for exploring. You can walk anywhere and come back to a spotlessly clean room and a friendly staff. Breakfast is large, fresh and cooked to order. Very hard to beat this place in old town Hanoi.