HANZ Hotel Hanoi Old Quarter

4.0 / 5

•

32 Ly Thai To Road, Hoan Kiem, Hanoi, Vietnam 100000

Reviews from Guests

4.0/5

174

Reviews

from real guests

Jothelrg

I ask assistance but so busy playing games on the phone. The staff name is Dat or Tom. This guy needs some training on how to deal with guest. I only need a phone call for translation cuz i cant speak vietnamese but not paying such attention but only play games on phone. Never to this hotel again. The room smells so awfull as well.

124aylaa

As soon as we were taken up to the room, the building smelt. The floors of the hallway were wet and once entering our room the smell only got worse. The decor was lovely but once looking at the wall we could soon see where the smell was coming from. The wall was literally dripping and there were no windows to air it out. Very glad we were only there for one night. We would have walked out and found something else if we hadn't have checked in at 10pm and been on a bus for the past 7 hours.

sazzbell

We arrived in Hanoi and checked in to our 2 double rooms paying in cash on arrival. When we got to our rooms the beds felt damp. The wallpaper was peeling off the walls the ceiling was moulded. We went to reception, they offered us another room, it had the same issues. At reception we saw a small rodent run across the restaurant. We decided to request a refund. We were told the refund wasn’t possible. They offered us another hotel with an extra cost. It was further out from the centre. I asked to speak with a manager who told me to stop asking for a refund as we wouldn’t be getting one and we can write a bad review she doesn’t care.

Facilities Details

Breakfast service

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Pets allowed

Family/child friendly

Family Rooms

Sauna

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Vietnamese Spoken

Wi-Fi in public areas

Body scrub

Body wrap

Light therapy

Massage

Khmer Spoken

Ticket Service

Tours

Breakfast in the Room

Alternative meal arrangement

Asian breakfast

German Spoken

Dutch Spoken

Grocery Deliveries

Shoeshine

Restaurant

Room service [24-hour]

Snack Bar

Air conditioning in public area

Finnish Spoken

Cash withdrawal

Special Diet Meals (upon request)

Currency Exchange

Daily Housekeeping

Hebrew Spoken

Dry Cleaning

Elevator

Hindi Spoken

Croatian Spoken

Ironing Service

Laundry

Lockers

Postal service

Shared Lounge/TV Area

Smoke-free property

Hungarian Spoken

Babysitting/Child Services

Latvian Spoken

Hair/Beauty Salon

Souvenir/Gift Shop

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Casino

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [charges apply]

Car park [nearby]

Norwegian Spoken

Karaoke

Entertainment Staff

Valet Parking

Bicycle Rental

Breakfast service

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Pets allowed

Family/child friendly

Family Rooms

Sauna

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Vietnamese Spoken

Wi-Fi in public areas

Body scrub

Body wrap

Light therapy

Massage

Khmer Spoken

Ticket Service

Tours

Breakfast in the Room

Alternative meal arrangement

Nearby Location

Hanoi International Exhibition Center (I.C.E. Hanoi)

1.38 km

International Convention Center

2.14 km

Embassy of the Philippines, Hanoi, Vietnam

1.04 km

National Economics University

3.50 km

U.S. Embassy in Hanoi

3.85 km

VinKE & Vinpearl Aquarium Times City

3.90 km

Hanoi Convention Center

4.10 km

Noi Bai International Airport

21.66 km

Discounts recommended for you

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4 Available Room Types

Family Room

28 Square Meter

Electric Kettle

Hair dryer

Private bathroom

Free Toiletries

Towels

Free Wifi

Cable Channels

Telephone

Adapter

Air Conditioning

Blackout curtains

Heating

Hypoallergenic

Linens

Private Entrance

Slippers

Soundproof

Alcohol

Tea/Coffee Maker

Dining Table

Free bottled water

Fruits/snacks

Minibar

Refrigerator

Wine glasses

Desk

Extra Long Beds (> 6.5 ft)

Sitting Area

Dining Area

Hardwood/Parquet floors

Wardrobe/Closet

Ironing Facilities

Accessible by elevator

Accessible by stairs

Fire extinguisher

Safe

Locker

Smoke detector

Non-smoking

Shower

Deluxe Double or Twin

25 Square Meter

Deluxe City View

30 Square Meter

Superior Double or Twin

18 Square Meter

Hotel Details

AI Summary

About HANZ Hotel Hanoi Old Quarter

HANZ Hotel Hanoi Old Quarter is a welcoming 3-star accommodation situated in the vibrant heart of Hanoi, Vietnam. This charming hotel offers a comfortable and convenient stay, perfect for travelers eager to explore the historic Old Quarter and the picturesque Hoan Kiem Lake. Guests can enjoy a friendly atmosphere, making it an ideal base for experiencing the rich culture and attractions of Hanoi.

Services & Amenities at HANZ Hotel Hanoi Old Quarter

HANZ Hotel Hanoi Old Quarter offers excellent facilities including Free Wi-Fi, Internet, and Wi-Fi in public areas. The multilingual staff speak English, Vietnamese, Khmer, German, and Dutch. Guests can relax with a sauna, massage service, skin scrub, skin wrap, and light therapy. Dining options feature an Asian breakfast, in-room breakfast service, special diet menus, and a bar. Additional services include ticket booking, tour assistance, grocery delivery, and shoe shine service.

About the HANZ Hotel Hanoi Old Quarter Hotel Brand

HANZ Hotel Hanoi Old Quarter is part of the HANZ hotel brand, a growing chain recognized for providing comfortable and affordable accommodations across Vietnam. HANZ hotels typically focus on offering convenient locations and essential services, ensuring a practical and enjoyable stay for travelers exploring the country's cities.

Location & Getting to HANZ Hotel Hanoi Old Quarter

HANZ Hotel Hanoi Old Quarter is conveniently located at 32 Ly Thai To Street, Hoan Kiem, in the heart of Hanoi, Vietnam. This prime location places guests within easy reach of the city's key attractions, particularly in the famous Old Quarter and near Hoan Kiem Lake. The hotel can be reached via local taxi services or ride-sharing applications from Noi Bai International Airport, or by various public bus routes operating within the city.

Facilities Details

Pool and Spa

Massage

Sauna

Parking and Transportation

Airport Shuttle (free)

Valet Parking

Bicycle Rental

Food & Drink

Breakfast in the Room

Alternative meal arrangement

Asian breakfast

Bar

Grocery Deliveries

Restaurant

Room service [24-hour]

Snack Bar

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Ticket Service

Currency Exchange

Lockers

24-Hour Front Desk

Entertainment and Family Services

Air conditioning in public area

Cash withdrawal

Postal service

Smoke-free property

Babysitting/Child Services

Family/child friendly

Nightclub/DJ

Casino

Karaoke

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Shared Lounge/TV Area

Cleaning Services

Shoeshine

Daily Housekeeping

Dry Cleaning

Ironing Service

Laundry

Languages Spoken

English Spoken

Vietnamese Spoken

Khmer Spoken

German Spoken

Dutch Spoken

Finnish Spoken

Hebrew Spoken

Hindi Spoken

Croatian Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Body scrub

Body wrap

Light therapy

Tours

All Spaces Non-Smoking (public and private)

Elevator

Air Conditioning

Heating

Designated Smoking Area

Family Rooms

Check-in [24-hour]

Non-smoking Rooms

Pets allowed

Security [24-hour]

Car park [charges apply]

Car park [nearby]

Frequently Asked Questions About HANZ Hotel Hanoi Old Quarter

AI Summary

1. Does HANZ Hotel Hanoi Old Quarter offer breakfast?

Yes, HANZ Hotel Hanoi Old Quarter offers an Asian breakfast, and in-room breakfast service is also available. Special diet menus can be arranged.

2. Is Wi-Fi available at HANZ Hotel Hanoi Old Quarter?

Yes, Free Wi-Fi and Internet access are available at HANZ Hotel Hanoi Old Quarter, including Wi-Fi in public areas.

3. What languages do the staff at HANZ Hotel Hanoi Old Quarter speak?

The staff at HANZ Hotel Hanoi Old Quarter are multilingual, speaking English, Vietnamese, Khmer, German, and Dutch.

4. Are there spa or wellness services at HANZ Hotel Hanoi Old Quarter?

Yes, HANZ Hotel Hanoi Old Quarter offers a sauna, massage service, skin scrub service, skin wrap service, and light therapy service.

5. Does HANZ Hotel Hanoi Old Quarter have a bar?

Yes, there is a bar available at HANZ Hotel Hanoi Old Quarter.

6. Can HANZ Hotel Hanoi Old Quarter assist with tours or ticket bookings?

Yes, HANZ Hotel Hanoi Old Quarter provides ticket booking service and tour service for guests.

7. Is grocery delivery available at HANZ Hotel Hanoi Old Quarter?

Yes, grocery delivery service is offered at HANZ Hotel Hanoi Old Quarter.

8. Does HANZ Hotel Hanoi Old Quarter provide shoe shine service?

Yes, shoe shine service is available for guests at HANZ Hotel Hanoi Old Quarter.