Hilton Garden Inn Hanoi

4.0 / 5

•

20 Phan Chu Trinh, Hoan Kiem, Hanoi, Vietnam 10000

Reviews from Guests

4.0/5

838

Reviews

from real guests

PeacefulSunKid

The staff at this hotel have gone above and beyond to make our stay wonderful. The front desk check in staff were friendly, super efficient and kind. The breakfast buffet is superb! And the chefs and wait staff are attentive and helpful. There is a bar and restaurant in the first floor, and the staff is welcoming there as well. The location is fantastic, with French bakeries to die for, lots of nearby cafes and a fun neighborhood to explore. Our suite is fantastic.

Compass49037245960

Today, after returning from my trip to Hanoi and Ninh Binh, I finally had a quiet moment to put into words how grateful I am for the wonderful experience my family and I had at Hilton Garden Inn Hanoi. From the moment we stepped into the hotel, I could feel the warmth and genuine smiles from Sky and his Front Desk team. I had booked two rooms and contacted the hotel in advance to request connecting rooms. Although we arrived earlier than the official check-in time, the team kindly went the extra mile to arrange one room for us early. Every team member we met, including the Trainees, was incredibly warm, attentive, and enthusiastic. But what touched me the most was receiving a handwritten welcome card from Ms. Thu, FOM. Such a simple and thoughtful gesture truly melted my heart. ❤️ As a Hilton Team Member myself, I feel incredibly proud whenever I visit another Hilton property and experience that genuine Hilton hospitality firsthand. This stay reminded me that hospitality is not only about the facilities or the service we provide, but also about the little moments that make people feel cared for and welcomed. My son and my mother were visiting Hanoi for the first time, and your team made them feel as if they were being welcomed into a home away from home. That means so much to me. Thank you, Hilton Garden Inn Hanoi – Front Desk team, for your warmth, kindness, and genuine care. You have given my family a truly special first impression of Hanoi and created beautiful memories that we will carry with us. So proud to be part of Hilton. ❤️ Keep smiling, keep shining, and keep creating those little moments that make a big difference! ✨

Garth_3333

What a fine, mature hotel! From check in - to breakfast Trang made us an excellent non-dairy hot chocolate to go with warmed croissants (a trainee with heart-she really cares about her guests)! I also want to thank the man that made my eggs on Wednesday and a lady (Hang) that made them this morning- 1 of the best omelettes, I ever had!!! The front desk lady, Chi, made me a map to find a great many places of interest (I’m old school) & she went above and beyond, forecasting rain & offering a big umbrella)!. and Nguyen was pleasant as well, with making us feel at home in Hanoi! Oh the beds are great* and the maids are a cut above the rest!!! If I had to find a “con” it would be small TV & rugs in the rooms… replace with LVP or other “wooden” flooring, please!

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Parking

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Non-smoking Rooms

Babysitting/Child Services

Laundry

Dry Cleaning

Facilities for Disabled Guests

Breakfast in the Room

Ironing Service

Soundproof Rooms

Packed Lunches

Tour Desk

Fax/Photocopying

Snack Bar

Concierge Service

Shared Lounge/TV Area

Daily Housekeeping

English Spoken

Vietnamese Spoken

On-site accessible restaurants / lounges

Wired Internet

Wi-Fi in public areas

Computer station

Garden

Khmer Spoken

Ticket Service

Tours

Anti-viral cleaning products

Body thermometer

Portuguese Spoken

Cashless payment service

Covid-19 testing service

Daily disinfection in all rooms

Daily disinfection in common areas

First aid kit

Guest rooms seal after sanitization

Hand sanitizer

Convenience Store (on site)

Hot water linen and laundry washing

Spanish Spoken

Korean Spoken

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Sterilizing equipment

A la carte breakfast

Italian Spoken

VIP Room Facilities

Alternative meal arrangement

Asian breakfast

French Spoken

Shops (on site)

German Spoken

Hypoallergenic room available

Romanian Spoken

Russian Spoken

Dutch Spoken

Arabic Spoken

Fruits/snacks

Full american breakfast

Grocery Deliveries

Shoeshine

Azerbaijani Spoken

Bulgarian Spoken

Catalan Spoken

Czech Spoken

Danish Spoken

Greek Spoken

Estonian Spoken

Western breakfast

Air conditioning in public area

Slovak Spoken

Finnish Spoken

Cash withdrawal

Special Diet Meals (upon request)

Contactless check-in/out

Elevator

Hindi Spoken

Croatian Spoken

Heating in public area

Slovenian Spoken

Invoice provided

Laundromat

Lao Spoken

Meeting stationery

Projector/LED display

Lithuanian Spoken

Smoke-free property

Terrace

Wi-Fi for special events

Hungarian Spoken

Latvian Spoken

Game Room

Library

Hair/Beauty Salon

Nightclub/DJ

Room decorations

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Car park [nearby]

Car park [on-site]

Norwegian Spoken

Karaoke

Entertainment Staff

Valet Parking

Breakfast service

Buffet-Style Restaurant

Free Parking

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Non-smoking Rooms

Babysitting/Child Services

Laundry

Dry Cleaning

Facilities for Disabled Guests

Breakfast in the Room

Ironing Service

Nearby Location

Hanoi International Exhibition Center (I.C.E. Hanoi)

1.14 km

International Convention Center

2.63 km

Embassy of the Philippines, Hanoi, Vietnam

75 m

National Economics University

2.53 km

VinKE & Vinpearl Aquarium Times City

2.90 km

U.S. Embassy in Hanoi

3.77 km

Hanoi Convention Center

4.46 km

Noi Bai International Airport

22.72 km

10 Available Room Types

King, Suite, 1 Bedroom

Heating

Non-smoking

Carpeted

Soundproof

Sleep comfort items

Air Conditioning

Dining Area

Blackout curtains

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Free Wifi

Telephone

Clothes Rack

Desk

iPod dock

Towels

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Toiletries

Slippers

Separate shower/bathtub

Private bathroom

High floor

Entire unit wheelchair accessible

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Sitting Area

Free bottled water

Room service [24-hour]

Balcony/Terrace

KING BED SUITE WITH LIVING ROOM

Air Conditioning

Radio

Bathroom

Bathtub

Bidet

Cable Channels

Hair dryer

Internet [LAN]

Ironing Facilities

Sitting Area

Shower

TWIN BEDS ROOM

Air Conditioning

Radio

Bathroom

Cable Channels

Hair dryer

Internet [LAN]

Ironing Facilities

Shower

KING BED ROOM

Air Conditioning

Radio

Bathroom

Cable Channels

Hair dryer

Internet [LAN]

Ironing Facilities

Shower

KING BED SUITE WITH LIVING ROOM BALCONY

Air Conditioning

Radio

Balcony/Terrace

Bathroom

Bathtub

Bidet

Cable Channels

Hair dryer

Internet [LAN]

Ironing Facilities

Sitting Area

Shower

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Free Parking

Airport Shuttle (free)

Valet Parking

Food & Drink

Restaurant

Room Service

Bar

Breakfast in the Room

Packed Lunches

Snack Bar

A la carte breakfast

Alternative meal arrangement

Asian breakfast

Buffet-Style Restaurant

Fruits/snacks

Full american breakfast

Grocery Deliveries

Western breakfast

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

24-Hour Front Desk

Tour Desk

Concierge Service

Ticket Service

Entertainment and Family Services

Babysitting/Child Services

Kids club

Air conditioning in public area

Cash withdrawal

Contactless check-in/out

Heating in public area

Invoice provided

Laundromat

Meeting stationery

Projector/LED display

Smoke-free property

Wi-Fi for special events

Family/child friendly

Nightclub/DJ

Karaoke

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Shops

Convenience Store (on site)

Shops (on site)

Hair/Beauty Salon

Common Areas

Shared Lounge/TV Area

Terrace

Game Room

Library

Cleaning Services

Laundry

Dry Cleaning

Ironing Service

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Cashless payment service

Covid-19 testing service

Daily disinfection in all rooms

Daily disinfection in common areas

First aid kit

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Sterilizing equipment

Shoeshine

Languages Spoken

English Spoken

Vietnamese Spoken

Khmer Spoken

Portuguese Spoken

Spanish Spoken

Korean Spoken

Italian Spoken

French Spoken

German Spoken

Romanian Spoken

Russian Spoken

Dutch Spoken

Arabic Spoken

Azerbaijani Spoken

Bulgarian Spoken

Catalan Spoken

Czech Spoken

Danish Spoken

Greek Spoken

Estonian Spoken

Slovak Spoken

Finnish Spoken

Hindi Spoken

Croatian Spoken

Slovenian Spoken

Lao Spoken

Lithuanian Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wired Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Family Rooms

Soundproof Rooms

Heating

Air Conditioning

Designated Smoking Area

On-site accessible restaurants / lounges

Computer station

Garden

Tours

VIP Room Facilities

Hypoallergenic room available

All Spaces Non-Smoking (public and private)

Elevator

Check-in [24-hour]

Room decorations

Security [24-hour]

Car park [free of charge]

Car park [nearby]

Car park [on-site]