Serene Boutique Hotel & Spa

4.0 / 5

•

No.16-18 Bat Su Street, Hoan Kiem District, Hanoi City, Vietnam 10000

Reviews from Guests

4.0/5

999

Reviews

from real guests

anatopreviewer

Outstanding service from the very beginning. The staff were very attentive and courteous. Tony added us on WhatsApp and kept us well informed throughout our stay. The rooms were ample for a couple of nights, perhaps a little dark in decor for our taste but that’s a personal matter. Breakfast on the 8th floor was a mix of fruits, cold dishes, hot Vietnamese dishes and eggs to order. The location of the hotel was within easy walking distance of the main sights and there was a Circle K supermarket very close by. This hotel served us really well in Hanoi. Thank you.

lunaconlavaligia

Alice is a perfect host she speaks English perfectly and she is always there to satisfy your requests she wants the guests to be happy ! The room is spacious comfortable and the hotel is located in a nice area. The price is super convenient.

mrpeewee68

We really enjoyed our stay at the Serene Boutique. Everything was amazing starting from the first contact when we initially booked the hotel. The staff are really helpful and very friendly. A special mention to Alice and Tony who helped to make our experience really enjoyable. They helped with altering the booking so we could stay and extra day, arranging taxis to and from airports and Halong Bay as well as answering every question that we had and giving advice on what to do, where to go and how to get around. The hotel is in a great location, with lots to do in the surrounding area. It's a shortwalk to the weekend night market. Hoan Kiem Lake is about a 10 minute walk, as is the water puppet show. There's loads of amazing food available all around. If you need a supermarket there's a small CircleK at the end of the street. The room was a good size with a comfortable bed and a safe. Slippers and robes were provided. The bathroom was a good size with shower gel and shampoo provided. Breakfast was on the top floor and was delicious and varied. We really enjoyed our stay here and would come back again.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Family/child friendly

Family Rooms

Spa

Sauna

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Non-smoking Rooms

Laundry

Dry Cleaning

Ironing Service

Express Check-in/Check-out

Currency Exchange

Massage

Soundproof Rooms

Cycling

Tour Desk

Fax/Photocopying

Concierge Service

Private Check-in/Check-out

Lockers

English Spoken

Chinese [Mandarin]

Vietnamese Spoken

Bicycles

Wired Internet

Wi-Fi in public areas

Golf course [on-site]

Hiking

Daily Housekeeping

Japanese Spoken

Ticket Service

Tours

Asian breakfast

German Spoken

Dutch Spoken

Room service [24-hour]

Air conditioning in public area

Cash withdrawal

Special Diet Meals (upon request)

Elevator

Facilities for Disabled Guests

Heating in public area

Smoke-free property

Hungarian Spoken

Allergy-free rooms

Hair/Beauty Salon

Souvenir/Gift Shop

Nightclub/DJ

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Norwegian Spoken

Karaoke

Entertainment Staff

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Family/child friendly

Family Rooms

Spa

Sauna

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Non-smoking Rooms

Laundry

Dry Cleaning

Ironing Service

Express Check-in/Check-out

Currency Exchange

Massage

Soundproof Rooms

Cycling

Nearby Location

International Convention Center

1.30 km

Hanoi International Exhibition Center (I.C.E. Hanoi)

1.52 km

Embassy of the Philippines, Hanoi, Vietnam

1.85 km

Hanoi Convention Center

3.23 km

U.S. Embassy in Hanoi

3.32 km

National Economics University

3.93 km

Hanoi Zoo

4.56 km

Noi Bai International Airport

20.84 km

10 Available Room Types

Deluxe Double Room

28 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Bathrobes

Desk

Ironing Facilities

Free Toiletries

Toilet

Private bathroom

Heating

Slippers

Cable Channels

View

Electric Kettle

Towels/Sheets (extra fee)

Bidet

Cleaning Products

City view

Towels

Upper floors accessible by elevator

Entire unit wheelchair accessible

Clothes Rack

Smoking allowed

Soundproof

Blackout curtains

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Sleep comfort items

Extra Long Beds (> 6.5 ft)

Roll-in shower

Room service [24-hour]

Free bottled water

Daily newspaper

Family Room

28 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Bathrobes

Desk

Ironing Facilities

Free Toiletries

Toilet

Private bathroom

Heating

Slippers

Cable Channels

View

Electric Kettle

Towels/Sheets (extra fee)

Bidet

Cleaning Products

City view

Towels

Upper floors accessible by elevator

Entire unit wheelchair accessible

Clothes Rack

Smoking allowed

Soundproof

Blackout curtains

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Computer

High Chair

Sleep comfort items

Separate shower/bathtub

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Free bottled water

Daily newspaper

Superior Twin Room

18 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Bathrobes

Desk

Ironing Facilities

Free Toiletries

Toilet

Private bathroom

Heating

Slippers

Cable Channels

View

Electric Kettle

Towels/Sheets (extra fee)

Bidet

Cleaning Products

Towels

Upper floors accessible by elevator

Clothes Rack

Smoking allowed

Soundproof

Blackout curtains

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Sleep comfort items

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Free bottled water

Daily newspaper

Double or Twin SUPERIOR

24 Square Meter

Executive Double Room

22 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Bathrobes

Desk

Ironing Facilities

Free Toiletries

Toilet

Private bathroom

Heating

Slippers

Cable Channels

View

Electric Kettle

Towels/Sheets (extra fee)

Bidet

Cleaning Products

Towels

Upper floors accessible by elevator

Clothes Rack

Facilities Details

Pool and Spa

Massage

Sauna

Spa

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Restaurant

Room Service

Asian breakfast

Bar

Buffet-Style Restaurant

Room service [24-hour]

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

24-Hour Front Desk

Express Check-in/Check-out

Currency Exchange

Tour Desk

Concierge Service

Private Check-in/Check-out

Lockers

Ticket Service

Activities

Cycling

Hiking

Entertainment and Family Services

Air conditioning in public area

Cash withdrawal

Heating in public area

Smoke-free property

Family/child friendly

Nightclub/DJ

Karaoke

Entertainment Staff

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Souvenir/Gift Shop

Cleaning Services

Laundry

Dry Cleaning

Ironing Service

Daily Housekeeping

Languages Spoken

English Spoken

Chinese [Mandarin]

Vietnamese Spoken

Japanese Spoken

German Spoken

Dutch Spoken

Hungarian Spoken

Indonesian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wired Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Family Rooms

Soundproof Rooms

Heating

Air Conditioning

Designated Smoking Area

Bicycles

Golf course [on-site]

Tours

Elevator

Facilities for Disabled Guests

Allergy-free rooms

Check-in [24-hour]

Security [24-hour]