Amara Hotel Saigon

We stayed at this hotel for two nights! The location is good, but the hotel is definitely not 4 star. No welcome drink or good reception services. The room was okay and so was the breakfast spread but it's always quite crowded. The roof top pool was good and not crowded when I used it. I would not recommend this hotel if you are looking for a 4 or 5 star experience!

Restaurant gets crowded during breakfast. Pool is not well maintained. Area surrounding the hotel is extremely crowded and chaotic. Corridors smell of smoke. Me and my family are a part on the Veena World Group and we checked in Room no 525 (2 adults and 1 child - 12 years old). At the time of check in on June 5, 2026 we were given 2 Room Keys. Unfortunately we lost both the room Keys. At the time of check out on June 7, 2026, we were unfairly charged 3 lakh VND for 3 keys. My, my tour manager and the local guide tried to explain to the Front Desk Executive that we were given only 2 Room Keys and we should be charged 2 lakh VND. But the executive was adamant, rude, arrogant and not helpful and told us that if we don't pay immediately, the passport of tour manager will be retained. I asked for his manager but to no avail. I tried taking a complaint form but they gave me an email ID to lodge my complaint. It is not a Matter of 1 lakh VND but a matter of untruth. The front desk team relied on false claims and unfairly charged us an extra 1 lakh VND

The experience was extremely disappointing. From the moment we arrived, there was a noticeable sense of discrimination based on race and country. The senior lady at reception was particularly rude. Despite traveling with three small children, our request for even a one-hour early check-in was denied. The refusal was not an issue but the way in which they communicate is what even hurts more and was blatantly racist. They also refused to offer even a single room as a temporary arrangement, which was quite frustrating given the circumstances. As for the rooms and facilities, they are very outdated and appear to be well past their prime. The bathroom fixtures—including the shower, taps, and switches—are extremely old and in urgent need of renovation. The only positive aspect of our stay was the restaurant. The food was good, and the restaurant staff were courteous and pleasant, which stood in stark contrast to the front desk experience. Overall, not a place I would recommend.