Elegant Inn

Location is perfect, staff as well, but rooms (especially bathrooms) are not the best we've been to. All in all good, not perfect, experience

I am attempting to write this review as I am staying here at what is now called Cozy House but I now the WiFi won't even be good enough for me to post it.. So firstly as I stated they recently went under some renovations and have re branded as Cozy house. This made finding the hotel very difficult as the only reason we were aware was another review on here we found. It also made the check inn process a little awkward as we weren't sure we had the right hotel. Now, the WiFi. I guess technically, the network does exist. But like a mythical beast I've never really seen it, only glimpses on occasion. The only place it really works is in the reception, even then it's not great. WiFi is very important to me and I know it is for others. Because of this I moved to another hotel and can't recommend until they fix it. Because there was recent renovations the room is quite nice and very clean. The bed is comfy and overall I liked the room. A couple bad points would be; No windows, atleast in my room Room was on ground floor, ventilation windows in bathroom is basically in the reception. And noise from other guests, I've never had a hotel room next to the reception before. A lot huge amount of noise from the night club next door. Goes on until very early and every night. The good; Big room Nice bed (albeit a double) Good aircon Super friendly staff that don't push you to buy things like ever other hotel. Bought a few tours and laundry. If they fix the WiFi, I would recommend or stay again.

I stayed in this hotel back in 2013 and was so convinced, that I booked again. This time, they didn't bother to write me back about the airport pickup (unlike last time). I then took a taxi to get to this hotel. One of the staff remembered me and was very friendly, while the others were just cold, but correct. Last time also, I was enthusiastic about the breakfast. This time, things seems to have changed. First of all, even with some time left for breakfast, they kept knocking at my door. Kept coming back until I went for breakfast. The rooms were still nice and clean, so, nothing to complain here. My friends (father and adult daughter) came the next day. They were not happy with the staff at all, they were rude and not helpful. Anyways, we still decided to book here for our return upon the trip to Phu Quoc, as the rooms are big and they could sleep on 2 beds. We were told to send them an email, which we did but never received an answer. We had our staff in the Phu Quoc hotel to call them and then they made the reservation (!). When we came back, they told us that they cannot host us and but they have booked us into another hotel. Unfortunately, the hotel is not in walking distance to Bui Vien (well, the taxi is cheap) and the rooms are much smaller. My friend and his daughter had to take 2 rooms instead and ended up paying more! It is really unfortunate, that this little jewel of a hotel became like this.