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Reviews from Guests

3.0/5

tripadvisor

117

Reviews

from real guests

_M755GE

1

/

5

in Room 502 bite insect-BUGS numbers do not meet sanitary standards. The receptionist did not take steps to move to a normal room. I strongly do not recommend this room for booking!!!!! To be fair, I asked a few guests from other floors they had no problem. After 1st night, when they chewed my leg off, I didn't realize it had happened in the room, but then every morning I started scratching wildly those bites that came out by morning. They were really itchy. Every morning I'd wake up with a new sprinkle of bites-neck, tender places-chest, back, legs, lower back, armpit area. I examined the bed and found a corpse of a bug, right on the bed linen. ran to the reception, showed bites, insect. I was sent a local strange woman, who sprayed from the doorstep just sprayed 2-3 times in the air. I tried to explain that it would not help, she shook her head violently and apparently wanted to show that you cannot spray much (but it is not mosquitoes. the spray will not save. and did not. the bathroom window rusted and did not close, everything was aired out instantly ). after 2 nights of agony, naturally nothing stopped I went to the reception again. The administrator was skewed simply by my pleas for action, for relocation, and by my saying I was not happy. They did absolutely nothing. Just ignored. My holiday was ruined (I didn't have the money to pay extra for moving to another hotel.).I went to bed terrified every night. days spent combing. in the pharmacy bought spray bites to process, but it didn't help.I slept with the lights on, it didn't help either... They came into the room every day. made my bed. folded towels. (probably changed, but it wasn't clear already - they're all dirty grey, stained like the bed linen itself). I'm not sure that the bed linen was even changed before moving in - but I don't know that for sure. (probably all did.) I mopped the floors myself after I found black hair everywhere and broom residue (apparently just sweeping what). Nothing's missing from the good room just now. The staff is good in that regard. I can't say anything bad about them. Apparently the broom cleaning format is the norm for them. If it weren't for bedbugs I would say that this hotel is possible to go to. it is budget. everything nearby that is needed in the first line is available. I'm not so choosy, I knew about where I was going, what to expect, but I can't help but describe my torment and not taking action, purely to let people know that there is such an extremely terrible factor you can face. They didn't write about bedbugs anywhere. maybe shy, maybe lucky and didn't get caught-You decide to go here or not. With bedbugs here is unbearable. it will be hell, not vacation. without them the conditions for 2* (it is not 3 stars objectively) are acceptable relatively. dirty, simple, but liveable. and even possible to leave on a positive. But I wouldn't trust the rave reviews either... There are a lot of hotels nearby, right around each other you can, etc. options to see if there is a choice.. 502号房间里有会叮咬人的昆虫。房间卫生状况不达标。前台人员也未采取任何措施为客人更换到条件合适的房间。 强烈建议不要预订这个房间!!!!! 这存在健康隐患!!!!

Q5135EZ_

5

/

5

Great hotel for your money! Rested in June for 14 nights. Was in all categories of rooms - Standard, Superior and Deluxe. The main part of the rooms overlook the wall of a nearby hotel or the courtyard, there is no clear view, only the noise from the street can be heard. Took the most budgeted room on tour. However, on arrival decided to chic and take a room with a sea view. Arranged a price tag of $18 a night extra cash. Not a bit spared, the holiday is a whole other level with sea view: you open the curtains, and you have sea view and coconut palm trees ale Bounty - beauty! There are only 9 such rooms in the entire hotel, ending in *01 facing them with balcony, panoramic window and central road, as all hotels first line. Lived in rooms 501, 801, 901. The 5th floor is noisier and the view is worse. The advice is to go above the numbers. I liked the 801 rooms, because in 901 on the extreme 9th floor the balcony is very much already and there is no panoramic window, regular balcony door and window. All rooms are pretty clean overall. If you just spend the night, you can dispense with standard rooms, but not lower than the 5th floor, there is a strong noise from the street. Cleaning for Asia is good, a couple of times didn't come true. It is better to put a reminder for the cleaners - you need cleaning (there is a button in every room). Water 1 litre per night, in-room soap, shampoo, body gel, hairdryer, hygiene kit, slippers, safe, TV with Vietnamese channels. Lived earlier near "Lotus" in another hotel, so the location of this hotel liked better. It is almost the south of Nha Trang, hotels are few already and, accordingly, the beaches are relatively sparsely populated. You can walk another 200-300 meters south, there will be almost no one there at all. Definitely recommend the hotel, especially if there are no special wishes for the level of service

Claudekw

5

/

5

Can't say enough good things about this hotel. How about a nice clean spacious room with floor to ceiling sliding doors opening to a large balcony overlooking the Beautiful South China Sea for a price $100 or more LESS than the major hotels along the strip. Can't beat it! English well spoken by reception. They are also very happy to help you with any of your plans.

Facilities Details

Breakfast service

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Shared Kitchen

Meeting/Banquet Facilities

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Russian Spoken

Vietnamese Spoken

Wi-Fi in public areas

Diving

Fishing

Golf course [on-site]

Hiking

Snorkeling

Ticket Service

Tours

Water sports (non-motorized)

Windsurfing

Anti-viral cleaning products

Body thermometer

Portuguese Spoken

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Convenience Store (on site)

Hot water linen and laundry washing

Korean Spoken

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

Suit Press

Restaurant

Room Service

Air conditioning in public area

Cash withdrawal

Special Diet Meals (upon request)

Contactless check-in/out

Currency Exchange

Daily Housekeeping

Elevator

Invoice provided

Ironing Service

Laundry

Smoke-free property

Terrace

Hungarian Spoken

Golf Course (within 2 miles)

Allergy-free rooms

Souvenir/Gift Shop

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Security [24-hour]

Icelandic Spoken

Car park [charges apply]

Car park [nearby]

Car park [on-site]

Norwegian Spoken

Karaoke

Bicycle Rental

Nearby Location

Tri Nguyen Aquarium

Tri Nguyen Aquarium

1.10 km

Underwater World

Underwater World

4.69 km

Vinpearl Aquarium Nha Trang

Vinpearl Aquarium Nha Trang

4.70 km

King's Garden (Vinpearl Zoo)

King's Garden (Vinpearl Zoo)

4.99 km

5 Available Room Types

Standard Double Room
Standard Double Room
Standard Double Room
Standard Double Room

Standard Double Room

TV

TV

Smoking allowed

Smoking allowed

Satellite Channels

Satellite Channels

Soundproof

Soundproof

Room service [24-hour]

Room service [24-hour]

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Bathtub or Shower

Bathtub or Shower

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Telephone

Telephone

Desk

Desk

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Towels

Towels

Sleep comfort items

Sleep comfort items

Free Toiletries

Free Toiletries

Toilet

Toilet

Kids shampoo

Kids shampoo

Slippers

Slippers

Private bathroom

Private bathroom

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Roll-in shower

Roll-in shower

Clothes Rack

Clothes Rack

Free bottled water

Free bottled water

Superior Triple Room
Superior Triple Room
Superior Triple Room

Superior Triple Room

TV

TV

Smoking allowed

Smoking allowed

Satellite Channels

Satellite Channels

Soundproof

Soundproof

Room service [24-hour]

Room service [24-hour]

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Bathtub or Shower

Bathtub or Shower

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Telephone

Telephone

Desk

Desk

Towels

Towels

Sleep comfort items

Sleep comfort items

Free Toiletries

Free Toiletries

Toilet

Toilet

Kids shampoo

Kids shampoo

Slippers

Slippers

Private bathroom

Private bathroom

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Roll-in shower

Roll-in shower

Clothes Rack

Clothes Rack

Free bottled water

Free bottled water

Deluxe Sea View Room
Deluxe Sea View Room
Deluxe Sea View Room

Deluxe Sea View Room

room-size-icon

30 Square Meter

Cleaning Products

Cleaning Products

Hair dryer

Hair dryer

Mirror

Mirror

Free Toiletries

Free Toiletries

Towels

Towels

Free Wifi

Free Wifi

Cable Channels

Cable Channels

Telephone

Telephone

Air Conditioning

Air Conditioning

Slippers

Slippers

Free bottled water

Free bottled water

Minibar

Minibar

Desk

Desk

Laptop workspace

Laptop workspace

Wardrobe/Closet

Wardrobe/Closet

Clothes Rack

Clothes Rack

Safe

Safe

Non-smoking

Non-smoking

Shower

Shower

Superior Triple
Superior Triple
Superior Triple

Superior Triple

room-size-icon

22 Square Meter

Standard Double Bed
Standard Double Bed
Standard Double Bed

Standard Double Bed

room-size-icon

18 Square Meter

Facilities Details

Parking and Transportation

Airport Shuttle (free)

Bicycle Rental

Food & Drink

Restaurant

Room Service

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Ticket Service

Currency Exchange

24-Hour Front Desk

Activities

Diving

Fishing

Hiking

Snorkeling

Windsurfing

Golf Course (within 2 miles)

Entertainment and Family Services

Kids club

Air conditioning in public area

Cash withdrawal

Contactless check-in/out

Invoice provided

Smoke-free property

Nightclub/DJ

Karaoke

Business Facilities

Meeting/Banquet Facilities

Shops

Convenience Store (on site)

Souvenir/Gift Shop

Common Areas

Shared Kitchen

Terrace

Cleaning Services

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

Suit Press

Daily Housekeeping

Ironing Service

Laundry

Languages Spoken

English Spoken

Russian Spoken

Vietnamese Spoken

Portuguese Spoken

Korean Spoken

Hungarian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Golf course [on-site]

Tours

Water sports (non-motorized)

All Spaces Non-Smoking (public and private)

Elevator

Designated Smoking Area

Allergy-free rooms

Check-in [24-hour]

Non-smoking Rooms

Security [24-hour]

Car park [charges apply]

Car park [nearby]

Car park [on-site]