Sheraton Nha Trang Hotel & Spa

I've never been so happy to return to a hotel that I've stayed at before. The welcome my family received was out of this world. From the personal greeting from Tran Ngoc Anh Thu (Jane), the flowers, a photo of our family with Jane after checking in, the in-room welcome gift, the upgrade to a massive suite, and the incredible hospitality from the entire Sheraton Nha Trang team really brought tears to my eyes. I was taken to the lounge for check-in due to my Marriot Platinum status. Thank you Jenny for taking us to the lounge. It was great to see familiar faces in the lounge of course. Thank you to Kathy, Mike, Celia, and Jolie for a great lounge experience. I think the breakfast in the lounge is of higher quality than that of the main restaurant, but there is more variety at Feast. The food during cocktail hour is also amazing. I booked the Sheraton Side by Side package directly on Marriot's website. This allowed my family to enjoy the seafood buffet at Feast for dinner. You can also choose a course menu at the Chinese restaurant if you prefer. My family had the seafood buffet both nights. We ate a lot of crabs and shrimp - the chefs will prepare them hot for you with your desired sauce. There were plenty of non-seafood options as well. The desserts were amazing. Thank you to Katherine, Gerry, Narin, and Lily for great dining experiences at Feast for dinner and for breakfast. My kids of course loved the pool and the kids club and the special activities for kids. Thank you Thuy Tran! One thing great about the pool, there's no direct sun in the morning due to the hotel, so my family could swim without having to worry about getting sunburned. I would love to return to Nha Trang just to stay at the Sheraton again. Thank you once again Jane for making my family feel so welcomed!!!

Best server is Hanni. She is delightful, friendly, happy, funny, and supper helpful. Great food, great view, great atmosphere

We stayed at the Sheraton Nha Trang for 8 nights and had the most incredible experience. We had the club lounge access that provided excellent food and drinks (including cocktails) between 5pm and 7pm each day, which had amazing views of the sea which was matched by the fantastic hospitality of the staff. Special mention goes to Van, Thao, Chau and Trang and the whole team in the club lounge who made sure our stay as comfortable and enjoyable as possible and always with a smile. This elevated our experience at the Sheraton to something a bit more special than usual, from the personalised check in through to the relaxing atmosphere and the food and drinks which were of a very high quality. The hotel itself is stunning. We managed to stay in the executive suite on the 19th floor which had a separate living room, huge balcony and stunning views of the sea and beach. The huge bathroom with walk in shower and jacuzzi bathtub with views of the beach weren't too bad either. We enjoyed the gigantic sized bed which could sleep a small family and the two, 70inch TV's on the walls with Netflix, which was a bonus. The sea and beach views from the balcony were stunning as were the ocean views from bedroom window. We made full use of the fantastic gym and fitness facilities which had a wide range of equipment, which overlooked views of the sea, it makes exercising so much more relaxing and enjoyable to work out in this environment. There is also a separate steam room, sauna and jacuzzi for men and women, all maintained to a very high standard. The infinity swimming pool, located on the 6th floor had stunning views of the sea. A point to note for sunbathers, the pool will only get the sun from early morning till lunchtime. After this the pool area will be in the shade and the pool water will be slightly cooler. We didn't mind this as we appreciated the shade with temperatures of 35 degrees C outside. Like the rest of the hotel, the staff in this area were very friendly and polite and were always helpful. The long stretch of sandy beach (across the road from the hotel) had beautiful views of the surrounding islands. As there were only a limited number of beach umbrellas and sunbeds privately owned by the hotel, it's best to go down to the beach early to avoid the disappointment of not getting a space. There are members of the hotel team looking after this area so it's very safe. The breakfast buffet is always an important aspect of our stay and The Sheraton did not disappoint. The variety of food was extensive with many Vietnamese dishes cooked authentically to a very high standard. There was also a wide choice of other international cusines including a vegetarian section. The range of fruits, deserts and drinks available was very impressive as well as being able to order off an al a carte menu of egg dishes made to order from the waiting staff. Special mention goes to the pastry chef Ngoc Thiep who provided us with the most amazing service, making perfectly made French toast and introducing us some exquisite local deserts which were freshly made. Her professional, friendly and personal service deserves recognition for making our time at the breakfast buffet an enjoyable experience, one that we look forward to when we next visit. Thanks also to Gerry and his team for their consistently excellent and efficient service. Overall, this hotel is in the perfect location to experience the hustle and hustle of Nha Trang, being over the road from the beautiful sandy beaches and central to the shops and amenities the area has to offer. The Sheraton Nha Trang offered a truely 5-star hotel experience with an extremely high level of customer service from all of the genuinely friendly and polite staff. We didn't encounter any negative issues during our stay and any issues we did have were quickly resolved. We have experienced staying in many hotel over the years and I can honestly say, this is by far the best hotel we have stayed at. We will definitely be returning when we next visit Nha Trang.