Phu Van Resort and Spa

4.0 / 5

•

126 Tran Hung Dao, Duong Dong, Phu Quoc Island, Tinh Kien Giang, Vietnam 950000

Reviews from Guests

4.0/5

210

Reviews

from real guests

Explorer49611903549

Good hotel, okay, the staff are very enthusiastic and caring.

kafles2026

I rarely write negative reviews, but my experience at this hotel compels me to share honestly so that other travelers especially families with young children can make informed decisions. I was traveling with my infant and had expected basic hygiene, comfort, and cooperation from the hotel staff. Unfortunately, my experience was deeply disappointing. 1. Poor Hygiene & Unpleasant Room Condition The room had a strong sewage smell that made it extremely uncomfortable to stay in. There were mosquitoes throughout the room, which is particularly concerning when traveling with a baby. Cleanliness and proper maintenance are basic expectations, and sadly, those standards were not met. 2. Uncooperative Staff What troubled me even more was the behavior of the staff. I politely requested assistance to help prepare simple food for my baby something that required only a couple of minutes of boiling. I clearly mentioned that I was willing to pay extra charges for the help. Despite this, my request was repeatedly refused. I was told “no” multiple times without explanation. As a mother in a foreign country, this was extremely stressful and disheartening. Only after repeatedly requesting and breaking down emotionally did they finally agree to assist. Basic empathy and hospitality were completely missing. 3. Not Family-Friendly This hotel is not suitable for families traveling with infants. The hygiene concerns and lack of support make it very difficult to recommend. What truly alarmed us happened after the first night. My infant daughter developed a high fever of 103°F. We noticed what appeared to be a bite mark, but it did not look like a typical mosquito bite. As parents in a foreign country, this was extremely frightening. We do not know what bit her, but the condition of the room and presence of insects raise serious concerns about pest control and hygiene standards. I genuinely hope the management takes this feedback seriously and improves both their facilities and staff training. Hospitality is not just about providing a room it is about ensuring guests feel safe, comfortable, and supported. Unfortunately, this was one of the most uncomfortable hotel experiences I have ever had.

243evgeniis

The Phu Van Resort and Spa is a complete disappointment and an outright deception. We bought the tour in advance through a tour operator and paid for the poolside bungalow, but when we checked in we were told that there were "no bungalows available". Instead of a paid option, they tried to put us in the rooms of the main building, feeding us promises that the bungalows would “be available later”. The hotel managers were talking outright bullshit and making excuses to avoid responsibility. In the end, we didn't live in a paid room for a single day. The tour operator at the same time completely self-disengaged and did not help in any way. The hotel itself is murdered and long overdue. Rooms: mold on the walls, persistent smell of dampness, defective plumbing, The air conditioner hums like an industrial generator is running nearby, cleaning is purely for ticking. Breakfasts are squalid and monotonous, with little choice. The area is small, and it's the only thing being monitored in any way. The pool is large, but for days the filtration failed, the water was murky and raised doubts about the safety of swimming. This hotel does not even meet the minimum level of 3★. Money thrown away, impressions ruined. I strongly advise against it - if you don't want to ruin your vacation, stay away from this place.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Parking

Beachfront

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Playground

Shared Kitchen

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Terrace

Non-smoking Rooms

Fishing

Babysitting/Child Services

Laundry

Dry Cleaning

Facilities for Disabled Guests

Breakfast in the Room

Ironing Service

Express Check-in/Check-out

Valet Parking

Currency Exchange

Table Tennis

Karaoke

Darts

Canoeing

Hiking

BBQ Facilities

Packed Lunches

Cycling

Tour Desk

Fax/Photocopying

Diving

Mini Golf

Outdoor Pool

Private Beach Area

Snack Bar

Concierge Service

Private Check-in/Check-out

Lockers

Shared Lounge/TV Area

Daily Housekeeping

Grocery Deliveries

English Spoken

Russian Spoken

Ukrainian Spoken

Vietnamese Spoken

Bicycles

Wi-Fi in public areas

Garden

Golf course [on-site]

Khmer Spoken

Pool facilities

Pool with view

Private bath

Snorkeling

Swimming pool

Swimming pool [outdoor]

Ticket Service

Tours

Water sports (non-motorized)

Anti-viral cleaning products

Body thermometer

Portuguese Spoken

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Convenience Store (on site)

Hot water linen and laundry washing

Spanish Spoken

Korean Spoken

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

A la carte breakfast

Italian Spoken

VIP Room Facilities

Alternative meal arrangement

Asian breakfast

Shops (on site)

Hypoallergenic room available

Romanian Spoken

Dutch Spoken

Fruits/snacks

Shoeshine

Poolside bar

Bulgarian Spoken

Czech Spoken

Greek Spoken

Air conditioning in public area

Finnish Spoken

Special Diet Meals (upon request)

Contactless check-in/out

Hebrew Spoken

Croatian Spoken

Invoice provided

Laundromat

Library

Lao Spoken

Postal service

Lithuanian Spoken

Wi-Fi for special events

Hungarian Spoken

Latvian Spoken

Business Center

Golf Course (within 2 miles)

Game Room

Hair/Beauty Salon

Souvenir/Gift Shop

Chapel/Shrine

Nightclub/DJ

Soundproof Rooms

Room decorations

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Car park [nearby]

Car park [on-site]

Norwegian Spoken

Entertainment Staff

Breakfast service

Buffet-Style Restaurant

Free Parking

Beachfront

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Playground

Shared Kitchen

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Terrace

Non-smoking Rooms

Fishing

Babysitting/Child Services

Nearby Location

Long Beach Mart

183 m

Sunset Beach Resort & Spa

879 m

Bai Truong (Long Beach)

1.28 km

Coi Nguon Museum

105 m

Aquasun Hotel Phu Quoc

150 m

Vietnamese Ancestral Temple (Coi Nguon)

311 m

CARO Phu Quoc Travel

324 m

LUX (럭스) - 푸꾸옥 최고 명품샵

418 m

Kimie's Tours - Snorkeling, diving, & hiking

1.55 km

Sim Son Phu Quoc

2.04 km

Phu Quoc City Medical Center

2.47 km

Swing Pier

2.50 km

Tuan Viet Pepper Garden

2.80 km

Phu Quoc Evangelical Church (ECV-S)

2.96 km

Old Phu Quoc Airport

3.54 km

Discounts recommended for you

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10 Available Room Types

Bungalow - Beach Front

40 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Balcony/Terrace

Refrigerator

Free Toiletries

Toilet

Private bathroom

Slippers

Satellite Channels

Cable Channels

Tile/Marble floor

View

Electric Kettle

iPod dock

Sea view

Cleaning Products

Towels

Outdoor Furniture

Outdoor Dining Area

Clothes Rack

Bungalow Double or Twin Room

40 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Balcony/Terrace

Refrigerator

Free Toiletries

Toilet

Patio

Private bathroom

Slippers

Satellite Channels

Cable Channels

Tile/Marble floor

View

Electric Kettle

iPod dock

Garden view

Pool view

Cleaning Products

Towels

Outdoor Furniture

Outdoor Dining Area

Clothes Rack

Premium Deluxe Double or Twin Room

44 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Refrigerator

Free Toiletries

Toilet

Patio

Private bathroom

Slippers

Satellite Channels

Cable Channels

Tile/Marble floor

View

Electric Kettle

iPod dock

Garden view

Landmark view

Cleaning Products

City view

Balcony/Terrace

Towels

Outdoor Furniture

Upper floors accessible by stairs only

Clothes Rack

Deluxe Double or Twin Room

35 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Refrigerator

Free Toiletries

Toilet

Patio

Private bathroom

Slippers

Satellite Channels

Cable Channels

Tile/Marble floor

View

Electric Kettle

iPod dock

Landmark view

Cleaning Products

Towels

Upper floors accessible by stairs only

Clothes Rack

Superior Double or Twin Room

35 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Refrigerator

Free Toiletries

Toilet

Patio

Private bathroom

Slippers

Satellite Channels

Cable Channels

Tile/Marble floor

View

Electric Kettle

iPod dock

Landmark view

Cleaning Products

Towels

Upper floors accessible by stairs only

Clothes Rack

Hotel Details

AI Summary

About Phu Van Resort and Spa

Phu Van Resort and Spa is a charming 3-star resort located on the beautiful Phu Quoc Island in Vietnam. This welcoming accommodation offers a relaxing atmosphere, perfect for travelers seeking tranquility and comfort amidst a tropical setting. Guests can enjoy a blend of convenient services and a serene environment during their stay at Phu Van Resort and Spa, making it an ideal choice for a memorable island getaway.

Services & Amenities at Phu Van Resort and Spa

Phu Van Resort and Spa offers a comprehensive range of amenities designed for comfort and convenience. Guests can enjoy free Wi-Fi, a restaurant, a bar, and room service. The resort also provides practical services such as a 24-hour front desk, laundry service, dry cleaning, ironing service, and currency exchange. Additional facilities include meeting/banquet facilities, non-smoking rooms, family rooms, facilities for disabled guests, and free parking with valet service. For leisure, guests can enjoy fishing or utilize the express check-in/check-out for a smooth experience.

Location & Getting to Phu Van Resort and Spa

Phu Van Resort and Spa is conveniently situated at 126 Tran Hung Dao Street in Duong Dong, the main town on Phu Quoc Island, Kien Giang, Vietnam. Guests can reach the resort by private transportation, taxi, or local ride-hailing services, utilizing Tran Hung Dao Street as a primary reference point within the Duong Dong area. Phu Quoc International Airport serves the island, connecting travelers from various domestic and international locations for convenient access to the resort.

Facilities Details

Pool and Spa

Outdoor Pool

Private Beach Area

Beachfront

Parking and Transportation

Free Parking

Valet Parking

Airport Shuttle (free)

Food & Drink

Restaurant

Room Service

Bar

Breakfast in the Room

BBQ Facilities

Packed Lunches

Snack Bar

Grocery Deliveries

A la carte breakfast

Alternative meal arrangement

Asian breakfast

Buffet-Style Restaurant

Fruits/snacks

Poolside bar

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

24-Hour Front Desk

Express Check-in/Check-out

Currency Exchange

Tour Desk

Concierge Service

Private Check-in/Check-out

Lockers

Ticket Service

Activities

Fishing

Table Tennis

Darts

Canoeing

Hiking

Cycling

Diving

Mini Golf

Snorkeling

Golf Course (within 2 miles)

Entertainment and Family Services

Babysitting/Child Services

Karaoke

Kids club

Air conditioning in public area

Contactless check-in/out

Invoice provided

Laundromat

Postal service

Wi-Fi for special events

Family/child friendly

Playground

Nightclub/DJ

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Business Center

Shops

Convenience Store (on site)

Shops (on site)

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Terrace

Shared Kitchen

Shared Lounge/TV Area

Library

Game Room

Chapel/Shrine

Cleaning Services

Laundry

Dry Cleaning

Ironing Service

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

Shoeshine

Languages Spoken

English Spoken

Russian Spoken

Ukrainian Spoken

Vietnamese Spoken

Khmer Spoken

Portuguese Spoken

Spanish Spoken

Korean Spoken

Italian Spoken

Romanian Spoken

Dutch Spoken

Bulgarian Spoken

Czech Spoken

Greek Spoken

Finnish Spoken

Hebrew Spoken

Croatian Spoken

Lao Spoken

Lithuanian Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Family Rooms

Air Conditioning

Designated Smoking Area

Bicycles

Garden

Golf course [on-site]

Outdoor recreational features

Pool facilities

Pool with view

Private bath

Swimming pool

Swimming pool [outdoor]

Tours

Water sports (non-motorized)

VIP Room Facilities

Hypoallergenic room available

All Spaces Non-Smoking (public and private)

Heating

Pets allowed

Soundproof Rooms

Room decorations

Security [24-hour]

Car park [free of charge]

Car park [nearby]

Car park [on-site]

Frequently Asked Questions About Phu Van Resort and Spa

AI Summary

1. Is Wi-Fi available at Phu Van Resort and Spa?

Yes, Phu Van Resort and Spa provides free Wi-Fi for all guests.

2. Does Phu Van Resort and Spa have a restaurant?

Yes, Phu Van Resort and Spa features a restaurant where guests can dine.

3. Is parking available at Phu Van Resort and Spa?

Yes, Phu Van Resort and Spa offers free parking, including valet parking service.

4. Does Phu Van Resort and Spa offer room service?

Yes, room service is available at Phu Van Resort and Spa.

5. Are there non-smoking rooms at Phu Van Resort and Spa?

Yes, non-smoking rooms are available at Phu Van Resort and Spa.

6. Does Phu Van Resort and Spa serve breakfast in the room?

Yes, breakfast in the room service is provided at Phu Van Resort and Spa.

7. Does Phu Van Resort and Spa have a bar?

Yes, guests can enjoy refreshments at the bar located within Phu Van Resort and Spa.

8. Does Phu Van Resort and Spa offer facilities for disabled guests?

Yes, Phu Van Resort and Spa provides facilities for disabled guests.

9. What family-friendly services are available at Phu Van Resort and Spa?

Phu Van Resort and Spa offers family rooms and a babysitting service for guests with children.

10. Does Phu Van Resort and Spa offer express check-in/check-out?

Yes, guests can benefit from express check-in/check-out services at Phu Van Resort and Spa.