Song Thu

Very disappointed with this hotel. The overall appearance when you arrive it feels the hotel is very poor, dirty and low quality. Found the room to be quite dirty, old, stains everywhere, no view at all (and i booked a room with view of the han river). Went to have breakfast as this is what i booked and there was no choice but only fried eggs... is it really a breakfast!? So i skipped breakfast. During the night i felt thirsty so i looked for th USUAL 2 free bottles of water that EVERY HOTEL offers here in Vietnam (and i would say in the rest of the world). Found the 2 bottles, and double checked on the price list if by any chance i had to pay for it... there was no water listed on that price list. Took the 2 bottles of 500 ml of water and drunk them. At the checkout i was charged 20.000 VND for the 2 bottles of waters. I complained (not for the fact that they were too expensive - and by the wy they were compared to local prices), but i complained for the fact that FIRST there was no written anywhere that those 2 bottles had to be paid and SECOND because no other hotel would charge for the 2 free bottles of water. Extremely disappointed and won't come back anymore. Definitely no recommended. Oh forgot to say that as soon as i arrived the receptionist said that they upgraded my room to a room with window... and i immediately corrected here saying THAT IS NOT AN UPGRADE THAT IS WHAT I BOOKED... and i had to show her that in my booking there was explicitly cited ROOM WITH CITY VIEW or HAN river... btw eventually the room that i was given had nothing of it. Very disappointed.

Location in the city center, near the Han market The room is very bad, there is no toilet paper, the staff are not friendly, even using phone while talking to guests There are many hotels around it better

Hotel look tidy,clean and everything is prepared.The receptionist name Carly Ellis also very good service,nice smile,pretty face,polite and she was so patient to explain everything for us and she did recomend some famous and beatiful place for us to visit.i wish to visit da nang again in future and i will stay back in this hotel again