The actual steps may vary depending on the OS version and device model.

[Install eSIM]
*Each QR Code can only be used on one device. Once installed, the eSIM will be bound to that device and cannot be transferred to another.

Method ① In-app Installation for iOS (not available on Android):
• Please ensure your Trip.com App is updated to the latest version and your iPhone system is upgraded to iOS 17.4 or higher. You can then install the eSIM directly within the App.
• Open the Trip.com App > Go to Account > All Bookings > Tap the “Install” button.

Method ② Scan QR code/Manually enter eSIM information to install:
1. Open the QR code attachment from the order in the Trip.com app, and print it in advance or save it to another electronic device.
2. Open "Cellular Network (iOS)" or "SIM Card Management (Android)" in Settings.
3. While the phone is connected to the internet, click "Add eSIM" and scan the QR code to install.
4. If you can't scan the code, enter the "SM-DP+Address and Activation Code" from the order voucher to install.
5. If steps 3/4 fail, your phone may be locked by the home carrier (unable to use other carrier networks). Contact the carrier to unlock it before using eSIM.

[Using eSIM]
1. Turn off the primary SIM card and turn on the eSIM network switch.
2. Enable "Cellular Network (iOS)" or "SIM Card (Android)".
3. If you still cannot connect to the internet after the above settings, set the APN and restart. See the information below for details.

[About APN]
1. Setting Path:
iOS: Settings > Cellular Data > Cellular Data Network > Enter APN Details
Android: Settings > Connections > Mobile networks > Access Point Names(APN) > Edit APN or Add APN
2. Enter APN
APN: uad5gn.au-net.ne.jp
Username: au@uad5gn.au-net.ne.jp
Password: au
3. Restart your phone.

[Customer Support ]
If you encounter any issues during use, please do not delete the installed eSIM. Provide your order number and screenshots of your phone settings to our customer support team, and we will offer prompt assistance.