[Install eSIM]
Before installation, please make sure:
1. Your device supports eSIM and is not carrier-locked.
2. Your phone is connected to a stable mobile network or Wi-Fi.

After the first installation, the eSIM will be bound to the current device and cannot be installed on or transferred to another device. Please confirm your device before installation.

Method 1: One-Tap Installation
Tap the “Install” button in the Trip.com app or use the “One-Tap Install” link in your order voucher to complete installation.(iOS 17.4 or later is required for iOS devices.)

Method 2: Scan QR Code / Manual Installation (Universal)
1. Open the QR code attachment in your Trip.com order and print it out or save it on another device in advance. (For iOS 17 or above and some Android devices, the QR code image can be saved directly to the phone.)
2. Go to “Settings” → “Cellular/Mobile Data” (iOS) or “SIM Card Manager” (Android).
3. With your phone connected to the internet, tap “Add eSIM/Add Cellular Plan” (iOS) or “Add SIM” (Android), then scan the QR code to install.
4. If scanning is not possible, you can manually enter the “SM-DP+ Address” and “Activation Code” provided in your order.
5. If Steps 3 or 4 fail, your device may be carrier-locked (restricted to a specific network). Please contact your carrier to unlock it before installing the eSIM.

[Activate eSIM]
Please complete the following settings after arriving at your destination:
1. Turn off your primary SIM (or disable mobile data on the primary SIM) and enable the eSIM.
2. Activate the eSIM:
iOS: Go to “Cellular/Mobile Data” and select and enable the eSIM.
Android: Go to “SIM Card Manager/SIM Cards”, enable the eSIM, and set it as the mobile data SIM.
3. If you still cannot access the internet after the above steps, please configure the APN and restart your phone. See details below.

[About APN]
1. Path to set APN:
iOS: “Settings” → “Cellular” → “Cellular Data Network”
Android: “Settings” → “Mobile Network/Cellular Network” → “Access Point Names (APN)”
3. Enter APN: vmobile. jp
4. Restart your phone.

[Hotspot Sharing Notice]
To use hotspot sharing on the Japan DOCOMO network, please ensure the hotspot APN settings have been configured in all three locations below on your device.
Please confirm that the APN is set to vmobile.jp in the following sections:
* Mobile Data
* LTE Settings
* Personal Hotspot