Please present the QR code from the received admission voucher and your non-Japanese passport, then proceed to the designated station ticket machine to exchange for the physical ticket.
1. After a successful booking, the platform will automatically send a booking confirmation email to the customer's provided email address.
2. Please present the received verification code or QR code, along with the passport of the non-Japanese passport holder who made the booking, at the designated station ticket machine or counter (Midori-no-Madoguchi counter) to exchange for the physical ticket.
The station ticket machines are available in five languages: Japanese, Simplified Chinese, Traditional Chinese, English, and Korean.
※For ticket redemption location details, please click the link: https://www.westjr.co.jp/global/sc/ticket/receive/
※For details on eMCO exchange instructions, please click the link: https://www.westjr.co.jp/global/sc/howto/guide/emco/
If the ticket machine is out of order or your passport doesn't have an IC chip, please go to the designated station's Green Window to exchange for a physical ticket.
3. Successfully redeem your physical ticket(s).
4. Collect reserved seat ticket: Please exchange your physical ticket for a reserved seat ticket at the green ticket machine before use.
※ For detailed redemption instructions, please visit the website: https://www.westjr.co.jp/global/sc/howto/ticket-vending-machine/