① Reservation
When making a reservation, please be sure to enter the following information.
[Pick-up Hotel: Hotel Name & Hotel Reservation Name (in Roman characters)]
[Delivery Hotel: Hotel Name & Hotel Reservation Name (in Roman characters)]
Important Notes When Entering Information
Please enter the same name used for your hotel reservation.
· Please enter your name in Roman letters with a space between Last Name First Name
· Used by us to confirm hotel arrangements in advance
※If there are any discrepancies in the information, we may contact you.
※If we are unable to contact you, your reservation may be canceled.
② Reservation Confirmation & Information
We will send you a booking confirmation email once we confirm the availability of pickup at the hotel.
③ On the day: Leave your luggage at the hotel
On the day, please leave your luggage at the front desk of your accommodation hotel by 10:00 AM.
Please inform the front desk staff that you have a reservation with Suitcase Express Japan.
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We will directly contact both the pickup hotel and the delivery hotel in advance.
We provide information about luggage collection and delivery, so you can use our services with peace of mind.
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We will send you an email with the day's schedule and guidance the day before or on the day itself.
Please reply to this email and send us photos of the luggage you plan to check in.
※Please try to consolidate small items when checking them in.
④ Our staff will handle pickup and delivery
Our staff will visit the hotel to collect your luggage and deliver it to your next hotel after 17:00 on the same day.
We will notify you of the delivery status via email.
⑤ Pick up at arrival hotel
Please inform the front desk of your name to receive your luggage.
[Terms of Use]
-Booking Conditions
Large suitcase delivery is required
Small suitcases, shopping bags, backpacks, etc. cannot be used alone. Shopping bags, backpacks, etc. will be delivered free of charge only when stored together with a large suitcase.
-Eligible Hotels
In addition to regular hotels, we also support accommodations without front desks such as Airbnb and unmanned hotels.
If you are staying at an accommodation without a front desk, please indicate this in the hotel name field when making your reservation. After your booking is confirmed, we will ask for your preferred pickup location and pickup time (by 10:00 AM).
-Target Area
Kyoto: Kamigyo Ward / Nakagyo Ward / Shimogyo Ward / Higashiyama Ward / Minami Ward
Osaka: Kita Ward / Chuo Ward
Nara: Nara City
For areas not listed above, delivery may still be possible, so please inquire.
[Items That Can/Can't Be Stored]
Items that can be stored: Suitcases, backpacks, tote bags, shopping bags, etc. (free of charge)
Items that cannot be stored: Valuables (cash, passports, credit cards, jewelry, etc.), perishable goods, refrigerated/frozen foods, hazardous materials, animals
[About Compensation]
· In case of loss or external damage, each item is covered for up to ¥50,000 in compensation.
· Fragile items (glass products, ceramics, bottles, precision instruments, etc.) are not covered by compensation. Please ensure they are properly packaged before checking them in.